Job Title: CJU Witness Care Officer x7.5 - HC623475
Location: Southampton, Basingstoke, Portsmouth - although there are 3 locations available, there is more availability at Southampton and Basingstoke Police Investigation Centres. Interest at Portsmouth is still welcome.
Hybrid working is available once training has been completed to the required standards.
Salary: Scale 5, £30,333 - £32,613 per annum (full time) - pro-rata £15,166 - £16,306 (part-time)
Hours: 37.00 hours per week x7 posts - 18.5 hours per week x1 post - core hours are Monday – Friday from 0800-1600 or 0900-1700
Contract: Temporary until 31st March 2027
Closing Date: Sunday 8th March at 23.59 hours
Internal Secondment Declaration Form
If you would like to apply for this temporary post as a secondment you must have the prior approval of your current Line Manager and Head of Department. Please therefore ensure you have completed the ‘Police Staff Internal Secondment Declaration’, and forwarded it as instructed to obtain their sign-off. This step must be completed so the form is submitted as part of the application process, prior to the vacancy’s closing date. Your declaration form should be uploaded alongside your application form. Please note that completion of this declaration is required whether or not your application is supported. Lack of managerial support will not prohibit you from applying, but it may have implications on your employee status. As a result you should consider this fully. Such applications will be treated on a case-by-case basis and following consultation with the Head of HR & OD, as per the Secondment guidance.
The Criminal Justice Unit are looking for a Witness Care Officer to establish and maintain contact with victims and witnesses in order to improve confidence and satisfaction to ensure service level agreements are met.
If this sounds interesting to you, we would welcome your application!
You will conduct Needs Assessments of victims and witnesses, to identify and manage their needs, providing a tailored response, ensuring their attendance at court and therefore reducing the number of ineffective trials. You will liaise with the Crown Prosecution Service and Police Officers regarding victim and witness issues and difficulties to ensure effective case progression as well as external groups and agencies to ensure that witnesses’ needs are met.
You will ensure that witnesses are warned for trial and appropriate measures are in place at Court to assist vulnerable or intimidated witnesses or other witnesses who may have special needs and alert appropriate personnel to any potential witness problems that cannot be resolved.
Part of this role will also be to develop and maintain administrative and IT systems to ensure efficient management of caseload and post handling systems.
Please see the Witness Care Officer role profile for more information.
As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package*, including but not limited to:
- Fantastic Local Government Pension scheme
- 24 days annual leave rising to 29 days after 5 years service - (pro-rata for part-time workers) PLUS the 8 public bank holidays
- Blue Light Card - Retail, holiday and leisure discounts
- Family friendly policies supporting those with caring responsibilities
- Excellent wellbeing support including onsite wellbeing rooms and access to Employee Assistance Programme
- Staff representation groups and inclusion networks.
- Gym facilities at a number of our buildings
If you’ve never completed a competency-based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence.
The recruitment competencies identified on the role profile can be used interchangeably throughout the selection process. It is recommended you make a note of them when starting your application. Candidates Guidance for Completing Application Forms
Educated to QCF Level 2 (3-5 passes) OR work experience deemed to have brought the postholder to a comparable level.
Experience in a busy customer service focused environment with frequent direct contact with customers
We are emotionally aware - Level 1
We take ownership - Level 1
We collaborate - Level 1
You should also be aware of the Values (courage, respect and empathy, public service).
When applying, you will have the opportunity to talk to us about your background and experience, especially when providing evidence against our
competency and values framework (CVF).
The CVF provides clear expectations for everyone working in policing. It describes the behaviours required by you as a member of police staff to be effective in your role.
Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.
Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.
The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: positive.action@hampshire.pnn.police.uk
The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.
