THIS VACANCY HAS BEEN ADVERTISED EXTERNALLY
Help Desk Officer
Contact
Current vacancies available (all suitable for job-share):
Wakefield - 1 x shift (job-share only)
Elland Road - 1 x non-shift
Stainbeck - 3 x non-shift
Dewsbury - 1 x non-shift
Huddersfield - 1 x non-shift
Halifax - 1 x non-shift (job-share only)
Additional vacancies anticipated in the future. A succession/holding pool list will be held.
Shift staff will work a VSA2 pattern, covering 0800-2000, 7 days per week
Non-shift staff will work 1000-1800, Monday to Friday
West Yorkshire Police is looking to recruit for its public Help Desks. Sound communication ability and a real commitment to delivering excellent customer service are essential attributes for the role.
The Role
Based at the front counter of our police stations, a Help Desk Officer is the interface between West Yorkshire Police and the public. You will receive, evaluate, and record enquiries; in person, via telephone, e-mail, and other police systems, providing guidance and support so that all enquiries are dealt with appropriately.
Help Desk Officers provide a key service to victims of crime in West Yorkshire, many of whom choose to attend the station so they can talk to someone face-to-face. This brings great opportunities to make a real difference to people on a daily basis.
No two days, or enquiries, will ever be alike!
What we need from you
• The ability to use computers - training will be provided on specific systems.
• A drive for providing excellent customer service.
• The ability to communicate clearly and, in particular, to deal with challenging customers with empathy.
• Resilience to deal with distressed victims and extremely sensitive issues.
Why work for West Yorkshire Police?
• The starting salary for this role is £27,204 rising to £29,859 per annum (pro-rata). A shift role will attract a 12.5% shift allowance and a 13.06% weekend enhancement.
• A generous annual leave allowance of 25 days per year, rising to 30 days after 5 years, plus statutory bank holidays (pro rata).
• A generous LGPS (Local Government Pension Scheme).
• An Employee Assistance Service (EAS) – 24/7 access to helplines, online resources, and services to support the wellbeing of you and your family.
• The option to participate in a ‘cycle to work’ scheme. This enables you to lease a brand-new cycle and pay for it via salary- sacrifice deductions.
• The option to participate in the emergency services discount scheme known as ‘Blue Light’ - providing members with thousands of discounts both online and on the high street.
• Talent management scheme.
• Lease car scheme - enables you to lease a brand-new car and pay for it via salary-sacrifice deductions.
Closing date for applications: 23:55 hours on 1st November 2026.
