Post Title: Victim Care Reviewer
Contract type: Permanent
Rank/grade: D
Salary: Starting Salary £37,190 + £6,920 London Weighting
Directorate/department: National Lead Force Fraud Operations
Vetting level required: MV/SC (find out more here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels)
Location: Guildhall Yard East
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation to ensure that everyone has the opportunity to thrive in the work that we do.
Who are we?
As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. London City is the smallest borough in London, so does that make our job any less challenging? Absolutely not – because there’s so much going on.
City of London Police play a vital role in keeping the City of London diverse community safe. As a Police Staff Member you will be helping to making the city safer and deliver a valued service for those that live, work and visit the City.
Hybrid working - This Police Staff role adheres to Corporation of London’s hybrid working policy, which requires a 60% office attendance rate. The specifics of this will be discussed locally with your hiring manager if you’re successful for the role.
The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly.
The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those who are disabled, have long-term health conditions, and/or are neurodivergent, those with Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals.
About the team
This role is part of a small but effective unit called the National Lead Force Victim Care Unit (VCU) This has been created to support the National Fraud Investigation teams, with the aim to provide centralised services to victims of fraud involved in cases that are being investigated by the City of London Police.
This role will primarily be to provide continued case information and support to victims of fraud throughout the duration of the investigation. This will also include advocacy, support, prevention advice and signposting to relevant support agencies where appropriate
You can find out more about working within National Lead Force here- https://vimeo.com/1124775531/c2ea98aee0?share=copy
About the role
The primary objectives of VCU are to ensure that the needs of victims are met in line with the Victims Code Of Practice, to ensure victims feel safe and supported during the course of investigations and to provide prevent advice to avoid revictimization.
To provide suitable signposting to other agencies and contact approved service suppliers for further support.
Responsibilities
In this role, you will be expected:
- To support City of London Police investigators and other organisations in being a public face of the VCU, being part of the initial contact, advice and referral process at the start and throughout investigations.
- Act as a conduit between victims and Police Officers (OICs) when required in order to maintain an accurate flow of communication.
- Responsible for collating victim information and maintaining such information as accurate on the victim management database. Responsible for collating victim information and maintaining such information on the victim management database. Providing safeguarding support to victims of frauds to reduce vulnerabilities.
- Input, update and retrieve victim related data into and from a number of different force systems.This includes the victim management database and crime recording
on Report Fraud
- Provide a customer focussed service by building and maintaining effective relationships with victims and witnesses by telephone, RCS, email or letter.
Requirements
Your application will be scored against the criteria listed below for shortlisting. Please give examples and evidence your ability, knowledge and experience against the points below in your application.
- Excellent public facing skills to enable effective information gathering and victim support and assistance.
- Experience in database population and information recording.
- To be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy whilst controlling own emotions.
- To be able to work constructively with a range of partner agencies – both within the police service and externally.
- Understanding of the crime recording and investigative process.
This vacancy is open only to those who have the right to work in the UK. Also, due to this role requiring MV/SC level vetting, you need to have continuously resided in the UK for the last 5 years. This residency needs to be in the immediate 5 years prior to this application. If you do not meet this requirement, you are not eligible to apply for the role, due to nature of the vetting checks needed.
If you would like to discuss the role please contact: Andrew.Stacey@cityoflondon.police.uk
Selection Process
As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge align with the points listed above in the ‘Requirements Section.’
The application and interview will be tested under Level 2 of the College of Policing Competency and Values Framework.
Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.
The closing date for applications is 24th May 2026 at 23:59.
Following shortlisting, successful candidates will be invited to attend a competency-based interview, to be held week commencing 15th June 2026.
We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via hrservices@cityoflondon.police.uk
Benefits:
A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female and people from Black, Asian and other Minority Ethnic communities to join us.
The way we work is changing. With a few exceptions most roles will be able to accommodate part time, job share and flexible working patterns. We can also offer hybrid working patterns of home and office based shift patterns. Feel free to speak to us about any flexible working requirements.
The Force has a number of Staff Support Networks that can offer you support and advice. Applicants are very welcome to contact the networks directly if they need any support or ask any question before they apply. For further information on the networks and their contact details please visit:
- LGPS Pension Scheme -Local Government Pension Scheme explained - Which?
- Access to Blue Light Card scheme -Welcome to Blue Light Card
- Discounts within the Square Mile specifically for City of London Police employees
- Free access to our Force Gym (with dedicated time for female colleagues throughout the week), Personal Training Instructors with a range of specialisms, and a large variety of fitness and wellbeing programmes
- 29 days’ annual leave (delete as appropriate, per grade) + bank holidays, increasing up to 34 days with continuous service
- Season Ticket Loans
