The Office of the Durham Police and Crime Commissioner is seeking a dedicated and compassionate Victim Care Officer (Progression Model) to join the Victim Care and Mentor Service (VCAMS) and play a key role in supporting victims and witnesses affected by the Progression Model and other early release arrangements.
This is a unique opportunity to provide a person-centred service at a time when victims may feel anxious, uncertain, or vulnerable. As a Victim Care Officer, you will act as a single point of contact, ensuring that victims receive timely information, emotional and practical support, and access to the services they need throughout their journey.
Working as part of a multi-agency network across County Durham and Darlington, you will collaborate closely with Durham Constabulary, HM Prison and Probation Service (HMPPS), local authorities, health partners, specialist support organisations and voluntary sector services. Through a "no wrong door" approach, you will help ensure that victims can access the right support at the right time, regardless of their circumstances or how they engage with services.
You will play an important role in supporting the safe implementation of the Progression Model by identifying needs, coordinating support plans, facilitating information sharing, and ensuring that victims and witnesses remain informed, supported and empowered before, during and after an offender's release where appropriate.
