Triage Operator
Warwick
Permanent Contract
Full Time
Salary £25,242.00 - £26,703.00
The closing date for this post is 12 noon on 23rd November 2026
The main purpose of the role is to provide a professional response to calls received into Warwickshire Police
Main Responsibilities:
To provide a high-quality telephone call handling service to the public in accordance with guidance and training provided, and meeting performance targets as set by the organisation.
Provide resolution to calls, providing information and/or signposting to the relevant department or agency.
Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives.
Use force technology in line with the Triage function to be able to transfer calls appropriately.
All members of the workforce are to comply with all Health and Safety regulations in accordance with the Warwickshire Police Health and Safety Policy.
Knowledge:
A general education to GCSE standard (grades A – C) or equivalent.
Experience:
Experience of using Windows based IT systems.
Some experience of working in a customer services environment.
Proven ability to maintain a professional service to customers when under pressure.
Key Skills:
The ability to gather information using appropriate questioning techniques.
Special Conditions:
Required to wear a uniform.
Exposure to disturbing/unpleasant images or tasks.
Warwickshire Police is committed to building a workforce that reflects the diverse communities we serve. We welcome applications from people of all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive and make a positive contribution.
All appointments are subject to satisfactory pre-employment checks, including police vetting. In line with our redeployment policy, priority consideration will be given to eligible Warwickshire Police employees who are currently registered for redeployment.
