Avon and Somerset Police are looking for a Technical Support Co-ordinator to join our busy and friendly IT team.
The Applications Delivery area comprises of people-focused, technical specialists whose passion is maintaining robust, highly available business systems which allow policing information to be available when and where required.
In this role you will:-
- Work within a designated team and across virtual teams as necessary
- Ensure the efficient management of the system data and relevant technical applications
- Ensure the delivered services will operate to agreed performance standards, governance and ITIL practices
- Technically support the organisation and support the IT Directorate services and products to meet the needs of the force
- Ensure conformity and quality standards by managing input of data, including developing and issuing formal guidance
- Provide guidance and compliancy of procedural support for high risk incidents / victims and locations in relation to confidential / high profile and sensitive information
- Work on an agreed range of performance outcomes, to pro-actively recommend service improvement measures. Undertakes developmental or remedial actions as directed in response to review or business feedback
- Assist with the service support activities within the IT incident/programme, change management process
- Work as part of the team and carry out other activities within the service management team
- Provide technical knowledge to a range of technical support and development services
Required Skills and Experience:-
- 3+ years working knowledge of IT systems administration, including user account provisioning, access control, and system configuration across enterprise applications
- Experience working within a structured IT service environment, with an understanding of ITIL principles (Incident, Request, Change, and Problem Management)
- Good understanding of core IT environments, including applications serving Command and Control, end-user devices, networks, and integration points
- Good customer service skills
- Strong attention to detail with the ability to maintain accurate, auditable records and system documentation in line with governance and audit requirements
- Ability to prioritise and manage competing support demands within a busy operational environment
Additional information:
In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to: Talentpolicestaff@avonandsomerset.police.uk
Based at Police Headquarters, Portishead, this is a hybrid role requiring attendance in the office 1-2 days per week, with occasional travel to other police sites. Access to fleet vehicles will be available for business travel. A full UK driving licence is essential.
To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.
