Job Title: System Admin
Salary: The starting salary is £40,519, which includes allowances totalling £3,009.
The salary is broken down as £37,510 basic salary, which will increase annually until you reach the top of the scale £40,141. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.
Location: Kilburn
Background to the Role
Met Business Services (MBS) is a new way for the Met to deliver enabling services to all of our officers and staff. MBS is a front-line focused services organisation that sets our people up to succeed, reduces admin, provides a single source of truth for all HR, Finance and Commercial data, providing a critical cornerstone to fix our foundations.
MBS will help every person and supplier working with the Met by:
- Building a modern and efficient industry-standard business services directorate, building and pooling key specialist capabilities, strengthening HR, Finance and Commercial functions whilst removing functional silos;
- Designing end-to-end services, building them the needs of the users rather than in functional process silos and seamlessly integrating them regardless of how they are delivered; and
- Providing easy-to-use interfaces and ‘one-touch’ services for end-users that leverage the potential of contemporary technologies like automation and low-code workflows.
This is an exciting time to be part of MBS – we are building new capabilities and new ways of working that will directly help the frontline to focus on what matters and make a real difference to London. The Met as a whole is transforming to deliver on our goals of More Trust, Less Crime and High Standards, and being part of establishing this new organisation puts you at the heart of that journey with tremendous potential for growth both within the team and across the Met. The value and purpose of MBS is wired into the heart of the Met, with opportunities to collaborate across the organisation, drive innovation to get the right outcomes and support our people in policing London.
Role Description
The Met Leadership have approved the design and implementation of a centralised service delivery model (Met Business Services – MBS), to replace functional services with business services, breaking down silos and building end-to-end services around user requirements. The initial scope of the MBS model will be MPS Commercial, Finance and HR scope of services functions with the flexibility and scalability of bringing additional new services into it.
A key enabler of the MBS led transformation is the implementation of a new “Services and Operations” Capability within Met Business Services. The MBS Service and Operations team will be responsible for managing the delivery and optimisation of technical support and service operations. This includes ensuring operational excellence, maintaining high levels of customer satisfaction, and driving continuous improvement within the team.
The MBS System Administrator will be responsible for maintaining, upgrading, and managing our software, hardware, and networks, ensuring the smooth operation of technology systems to support our organisation’s operations. This role is integral to ensuring our IT infrastructure remains secure, efficient, and aligned with the organisation’s goals and will report into the MBS Systems Administrator Lead.
Key Responsibilities
What does the average day look like? Your core duties will include (but are not limited to):
Systems Administration
- Administer and support MBS business applications (including Oracle Fusion and other SaaS platforms) across Production and Non‑Production environments.
- Configure and maintain application functionality including workflows, approvals, reference data and business rules.
- Monitor application performance and availability using supplier dashboards and service reports, ensuring issues are identified and addressed promptly.
- Support ongoing optimisation of application capabilities to meet evolving business needs across HR, Finance and Commercial services.
Access & Security Management
- Manage user access, roles and permissions across MBS applications, ensuring appropriate access controls are in place.
- Maintain role-based access models in line with security policies and segregation of duties (SoD) requirements.
- Support audit activities and ensure compliance with data protection, security standards and governance requirements.
- Work with D&I and service providers to resolve identity and access-related issues.
Supplier & Stakeholder Collaboration
- Work closely with third-party suppliers to manage incidents, requests, maintenance updates and system improvements.
- Participate in service reviews, providing operational insight into performance, risks and priorities.
- Build strong working relationships with business stakeholders to understand requirements, improve system usage and share important information.
- Actively support and maintain the MBS Intranet Page with key updates on behalf of the MBS team.
Transition & Continuous Improvement
- Support the transition of new systems and enhancements into live service, ensuring operational readiness.
- Identify opportunities to improve system performance, user experience and process efficiency.
- Support adoption of new SaaS features and capabilities across MBS applications.
- Contribute to a culture of continuous improvement and “One Met” ways of working.
Teamwork & Culture:
- Use communication skills to transfer knowledge to team members and other stakeholders.
- Actively monitors own objectives and seeks feedback to continuously improve quality and performance.
- Promote a culture of respect, inclusion, and diversity across their teams, that supports and encourages overall team ethos and removes silos.
- Help foster a culture of high-performance, innovation and continuous improvement embracing MBS and MPS values.
- Foster a data-driven culture throughout MBS, promoting data literacy and data analysis tools and techniques.
Additional Information
This role does not attract Shift Disturbance Allowance. If you are currently in a shift-working role, SDA should cease upon appointment to this job.
How to apply
To begin your career at the Met, please click the "apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.
Completed applications must be submitted by 23:55 on 29th September 2026.
