We offer an exciting and rewarding role within a progressive Police Service working as part of the First Contact Team.
Main Purpose of Role
To act as first point of contact for callers both internally and externally, providing a quality service and positive image for Nottinghamshire Police. Using current Switchboard technology to ensure calls reach their destination efficiently treating all callers with respect and courtesy.
Key Skills & Experience Required
Please refer to Person Specification.
Benefits:
Some benefits of working for Nottinghamshire Police include but are not limited to:
Pension scheme – We pay around double the member contribution
Support networks and wellbeing
Annual leave entitlement – Starting at 24 days and increasing with length of service
Blue Light Card discounts
Flexible and agile working where suitable
Please see attached document titled ‘Police Staff Benefits’ for further benefits and information.
To Apply:
In order to apply for the position please give examples of your experience and your considerations on the following 4 subjects in the information in support of your application section in no more than 500 words each. Tell us how you can demonstrate the areas, giving good examples to support your application:
Customer Service Skills
Communication skills
Initiative
Computer Skills
PLEASE NOTE. FAILURE TO GIVE 4 EXAMPLES WILL RESULT IN YOUR APPLICATION NOT BEING PROGRESSED
If you are successful at the paper sift stage, you will be invited to an interview.
Reasonable adjustments can be offered at any stage of this process, subject to need. If you require adjustments please contact our Recruitment Dept.
We particularly welcome applicants from minority ethnic background including our eastern European and Chinese communities, and people from the lesbian, gay, bisexual and trans+ communities as we are currently under-represented within Nottinghamshire Police. We would like to hear from male applicants from all sections of the community as we are currently under represented in this work area.
For further information about the role please e-mail cmcommand.support@nottinghamshire.pnn.police.uk.
For current Office of the Police and Crime Commissioner staff applicants, please note that Nottinghamshire Police would be a new employer. However, an agreement has been made whereby all tenure and length of service will be honoured.
Vetting Level – Recruitment – you must have resided in the UK for at least the last 3 years, with less than 12 months spent abroad (some exceptions for those living on a UK military base).
IMPORTANT INFORMATION
All applicants will be subject to the Nottinghamshire Police Vetting Policy.
Nottinghamshire Police is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the people we serve.
Reasonable adjustments will be considered at a later stage for candidates successfully shortlisted. Please be aware, this will not cause any detriment or impact to your application, our aim is to support you throughout the process.
Current Nottinghamshire Police staff only: Candidates currently at risk will be required to complete and attach the at-risk pro-forma document.
