A vacancy has arisen for an enquiry officer.
The working hours cover 0900hrs - 1700hrs Monday to Friday, with bank holidays off.
An enquiry officer provides a professional, first-line quality service to members of the public contacting the Police Station, primarily in person but also by telephone. You will provide advice and assistance on police related matters and general enquiries. Your role is also to support Police services through the operation of administrative, national, force and local computer and communication systems.
You must have good communication skills and possess the ability to remain calm and professional at all times. Have the ability to obtain relevant information and to quickly apply the relevant procedures to a variety of situations with the appropriate tact and firmness, and sensitivity. To be able to deal with callers who may be distressed, injured or disorientated. Keyboard stills, and previous office experience are essential.
Applicants are advised to provide evidence against the minimum entry requirements (500 words Only) listed on the attached role profile. You will be asked to complete this while filling in the online application. You also need to attach a redacted version of your CV.
Successful candidates will need to attend an interview.
Additional Advert Information
- Internal Applicants
To apply for this role, internal applicants must have successfully completed their probationary period.
If you qualify as an internal candidate within the advertising force, you may upload either your CV or the internal role summary form attached to this advert.
- Vetting Process
Please note that, as part of the vetting process, the BCH Vetting Unit may need to contact your current line manager for a Supervisor Appraisal. This requirement aligns with the 2025 National Guidelines for Vetting (APP 6.5.18).
Examples of when this may apply include:
- Transferring to another force
- Renewing vetting clearance
- Moving into a role requiring MV clearance (even if you currently hold MV clearance)
- Moving into or working in a role involving close contact with vulnerable individuals
If any of the above apply to you, please expect your line manager to be contacted when you submit your vetting application.
- Redeployment and Redundancy
This vacancy is open to employees at risk of redundancy and will remain available to redeployees until a final offer has been agreed and accepted.
Redeployees at risk of redundancy will take priority over all other applicants at any stage of the recruitment process. If successful, redeployees will remain on their home force’s terms and conditions.
- Role Profile
We recommend downloading and saving a copy of the role profile, as it will no longer be accessible once the advert closes.
- Commitment to Inclusion
As a Disability Confident Leader, we are committed to creating an inclusive workplace where everyone feels respected, valued, and able to be themselves. We provide workplace adjustments wherever needed so that all colleagues can thrive.
If you have a disability and meet the minimum criteria for the role, you will be guaranteed an interview under the Offer an Interview Scheme.
