About us
At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’re just starting your career or looking to advance, Wiltshire Police offers a range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.
About our DDaT Services team
At Wiltshire Police, we're transforming policing through Digital, Data and Technology. We recognise that DDaT is no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower our workforce and deliver better public services. As we evolve from a traditional ICT function into a modern, user-centred DDaT organisation, we're embracing cloud technologies, automation, AI, data and digital innovation to create smarter, more connected and resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.
About the role
As Service Owner, you will lead the vision, strategy and evolution of critical digital, data and technology services, ensuring they remain user-centred, innovative and focused on delivering meaningful outcomes. You will bring together multidisciplinary teams, data-driven decision making and continuous improvement to create services that are trusted, resilient and responsive to the needs of modern policing. This is a unique opportunity to shape how digital services support operational effectiveness, improve user experience and deliver lasting value to communities across Wiltshire.
What you will be doing
- Own the end-to-end service for your assigned service domain, with full accountability for service vision, strategy, performance, outcomes, benefits and user experience.
- Set, maintain and continuously evolve the service strategy and roadmap, grounded in user insight, evidence, organisational priorities and relevant standards.
- Define and use service success measures and KPIs to monitor service health, prioritise improvement and demonstrate value.
- Prioritise and sponsor service change, balancing user needs, operational priorities, policy requirements, risk and available funding.
- Ensure proportionate governance, assurance and risk management are in place across security, resilience, compliance, data protection and operational risk.
- Be accountable for live service performance, including availability, reliability, resilience and user satisfaction.
- Use user feedback, operational insight and performance data to drive continuous improvement and inform service evolution, replacement or retirement decisions.
- Build strong senior stakeholder relationships and create the conditions for high-performing, multidisciplinary teams with a culture of accountability, trust and user focus.
About you and your experience
- You are a user-centred digital leader who is passionate about delivering outstanding user outcomes and shaping services around the needs of users.
- Experienced in leading and evolving digital, data and technology services, using insight, evidence and performance data to drive continual improvement and measurable value.
- Comfortable operating in a multidisciplinary environment, influencing senior stakeholders and making decisions that balance user needs, business priorities, risk and investment.
- Excited by innovation and emerging technologies, with the ability to identify opportunities to improve services through modern digital approaches, automation, data and AI-enabled capabilities.
- Skilled in creating the conditions for high-performing teams to thrive, fostering a culture of accountability, collaboration, continuous improvement and strong user focus.
- Hold ITIL 4 Foundation certification.
- Hold ITIL 4 Managing Professional certification.
What we offer
- Excellent career development opportunities
- Professional development and training
- 25 days annual leave plus bank holidays, rising to 30 days
- Hybrid working
- Flexi hours scheme
- Free On-Site Gym membership
- Physical and mental well-being support
- Generous Pension scheme
Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.
Depending on the number of applications received, we reserve the right to close this role early.
We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.
If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
