We are seeking a dedicated and customer-focused Town Enquiry Office Supervisor to lead and support the daily operation of Town Enquiry Offices across multiple sites. This role is responsible for managing staff, maintaining service standards and ensuring a professional, efficient service is delivered to the public in line with contractual and organisational requirements.
The role will be based at either Boston or Skegness Police Station.
What You'll Be Doing- Supervising and supporting Town Enquiry Officers across multiple locations.
- Managing staffing levels, duties and performance to meet service targets and KPIs.
- Ensuring compliance with national recording standards, policies and procedures.
- Leading on recruitment, induction, training and staff development.
- Acting as the main point of contact for service issues, complaints and stakeholder engagement.
- Monitoring performance and driving continuous service improvements.
Town Enquiry Offices are often the public's first point of contact with policing services. Your leadership will help ensure communities receive a professional, accessible and high-quality service while supporting the effective delivery of front-counter operations across the county.
What We're Looking ForWe are looking for an experienced supervisor with strong leadership, communication and organisational skills. You should have experience managing teams, handling performance and customer service issues, and building effective relationships with stakeholders. A commitment to delivering excellent public service and maintaining high professional standards is essential.
Interested?
Please review the full Job Description and Person Specification for further details on the responsibilities, requirements and essential criteria before submitting your application.
