About the Role

We are seeking a professional and customer-focused Receptionist to provide a high-quality front-of-house service at Force Headquarters. As the first point of contact for visitors, contractors, police personnel and partner agencies, you will play a key role in creating a positive experience while maintaining the security and professionalism expected within a policing environment.

What You'll Be Doing

Delivering a welcoming and efficient reception service to visitors, staff and partner organisations.
Managing visitor arrivals and ensuring they are directed promptly to the appropriate department.
Administering the Force Access Control and Visitor Entry systems, including reporting and data updates.
Issuing Force ID cards and taking staff photographs.
Handling telephone enquiries, mail, parcels and general reception correspondence.
Booking meeting rooms and assisting with enquiries relating to facilities and resources.
Supporting the security of Force Headquarters by monitoring visitor compliance and access arrangements.
Providing administrative support to help the department achieve its objectives.

Shift Pattern

Monday & Thursday: 12.30-17.00
Friday: 12.30-16.30

Why This Role Matters

The reception team is central to the smooth and secure operation of Force Headquarters. Your work will help ensure visitors and staff receive a professional, courteous and efficient service while supporting the safety, security and day-to-day functioning of the organisation. Through your interactions, you will demonstrate the Force's values and commitment to treating everyone with dignity, fairness and respect.

What We're Looking For

We are looking for someone with excellent customer service and communication skills, a professional and approachable manner, and the ability to remain calm and organised in a busy environment. You will have strong administrative skills, attention to detail, confidence using computer systems, and a proactive approach to problem-solving. A commitment to teamwork, security awareness and delivering a high standard of service is essential.

Interested?

If you'd like to play a key role in supporting the efficient operation of Force Headquarters while providing an excellent service to staff and visitors, we'd love to hear from you. Please review the full Job Description and Person Specification for further details on the role, responsibilities and requirements before submitting your application.

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