Professional Standards Administrator
Would you say you're organised? Are you looking for something new?
Our Professional Standards team at North Wales Police are looking for an Administrator to join their team. You’ll be joining on a Permanent contract within an organisation that will truly support your success in the workplace.
Working within the Professional Standards Department you will be first point of contact for a wide range of people from members of the public to statutory partners, police officer and police staff. You will be required to deal with enquiries regarding complaints in an empathetic manner and finding a resolution where appropriate. Keeping systems up to date and ensuring any outstanding served notices are returned and actioned within a timely manner. Working closely with the Complaints Manager in the preparation of cases files for special hearing, misconduct hearings monitoring all correspondence to ensure adherence to stringent time limits. Managing Diaries for the Head, Deputy Head and Complaints manager of PSD Organisational skills are key to this role.
You will be required to demonstrate in your application the minimum requirement for the role:
- NVQ level 3 or equivalent level of qualification or possess an equivalent amount of proven relevant experience.
- The use of information technology to an intermediate level that includes inputting, typing and audio skills to at least 35 wpm.
- Proven communication skills, both written and oral, together with the ability to work well in a team environment or on their own initiative.
- Ability to work under pressure and meet challenging deadlines.
- Proven administration and clerical skills together with the ability to organise and prioritise work and meet deadlines.
Please familiarise yourself with the Post Profile and the Recruitment Guide before you apply as this has information to help you with your application.
