Division / Department - Criminal Justice
Grade - Grade G
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £34,060 - £39,149
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Woking
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
Chief Constables' MessageWe really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.
We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.
We wish you all the very best with your application.
Chief Constable Tim De Meyer & Chief Constable Jo Shiner
The Role & Key ResponsibilitiesAre you ready to make a real impact where it matters most? We’re looking for a dynamic Custody Training Officer to lead, inspire, and upskill new and existing officers working in high-pressure secure custody environments.
In this crucial role, you'll deliver innovative, practical training that equips custody staff with the knowledge, confidence, and resilience to handle every situation — safely, lawfully, professionally and effectively; supporting the Force objectives under Our Plan of pursuing criminals relentlessly; investigating crime thoroughly and acting ethically with the highest standards.
What You'll Be Doing:
- Designing and delivering engaging, inclusive and supportive custody training programmes
- Evaluating learning activities, assessing and monitoring trainee competency and behaviours, ensuring full compliance with legal frameworks (PACE, use of force, safeguarding, etc.) and providing constructive developmental feedback to allow students to progress and improve.
- Supporting continuous professional development for custody sergeants and detention officers
- Contributing to safer detention practices and better outcomes for detainees and staff alike
What We’re Looking For:
- Proven experience in a custody environment (as a detention officer, custody sergeant, or trainer)
- Qualified police sector trainer/assessor, or ability to achieve this within 6 months of appointment
- In-depth knowledge of detention procedures and relevant legislation
- Excellent communication, facilitation, interpersonal, coaching and leadership skills
- Passion for professional standards and operational excellence
- Strong decision-making skills, ability to prioritise work and work within set timescales, proactive, motivated and ability to work autonomously with minimal supervision or as part of a team
- Ability to adapt training style and deliver to suit the needs of the audience and/or individuals learning needs, operational delivery and ensure understanding
- Understanding of trauma-informed practices
What You’ll Get:
- The chance to genuinely make a difference in custody standards across the board
- Supportive and professional working environment
- Flexible working arrangements where possible
- Pension, staff benefits and access to wellbeing networks and support
- Future opportunities for skills development such as conflict/first aid training in accordance with Force/Department needs.
Additional information:
The post holder will be designated with policing powers in order to undertake the full range of duties of a police staff Detention Officer where operationally required, and to maintain professional competency in role.
Whilst the role is predominantly based at Woking, covering Monday-Friday there is a requirement to cover and attend training events, meetings or provide custody cover across the Force area, with occasional evening and weekend working cover with notice. A full valid driving licence and access to a personal vehicle are therefore essential to help you travel about the county for which mileage claims will be reimbursed.
Join us in making custody safer, training smarter and shape the future of Force custody operations. Apply now and help raise the bar in detainee care and custody professionalism through inclusive, high-quality training.
Skills & ExperienceQualifications:
- Hold, or willingness to complete, College of Policing Trainer Essential Programme (TEP) qualification.
- GCSE C and above in Maths/Level 2 equivalent or higher-level qualification/equivalent
- GCSE C and above in English/Level 2 equivalent or higher-level qualification/equivalent
- A Full and valid driving licence and access to a vehicle so you can drive to any of the three custody suites in the county if needed
- Hold or achieve Surrey Police Basic Driver authorisation.
- A Police Sector Assessor Standard qualification or ability to achieve.
Skills & Experience:
- Demonstrable experience working within a police custody environment as a Detention/Custody Officer.
- Sound working knowledge of the Custody system, PACE 1984 and Authorised Professional Practice Detention & Custody.
- Exceptional presentation skills with the ability to facilitate workshops for individuals or teams across various experience levels and ranks/grades.
- Good communication skills, both verbal and written, and able to produce clear, concise and accurate reports, records and training or performance products.
- Excellent understanding of diversity and inclusion and the ability to embed these in training delivery.
- Highly motivated, able to work on own initiative with minimal supervision with the ability to prioritise and complete work assignments to high standards within required timescales.
- Ability to deliver, develop and implement training using a variety of methods.
- Be a role model for colleagues working and behaving to the highest standards in accordance with the Code of Ethics and enhancing professional practice and performance.
- Experience of training or coaching of colleagues to deliver achievement of results in others.
- Ability to review training, process and procedures, evaluate their effectiveness, make changes, adapt and drive compliance across the organisation.
- Ability to work effectively and build strong working relationships with colleagues of all ranks/grade and experience levels across the Force, and with external partner agencies or organisations.
Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work. We are open to conversations about flexible working, part time working and job shares. Outside of scheduled course delivery which will be Monday-Friday at Woking Custody Training Centre, and operational custody cover shifts, there are some opportunities to work on an agile basis, giving you the opportunity to manage your own diary and work wherever you give the best service to the public and our operational custody and leadership teams. This may include flexi-time and occasional home working.
We take pride in looking after our people and offer a variety of benefits;
- contributory pension scheme (LGPS)
- generous annual leave allowance
- discounts for everyday spend
- on-site gyms and a range of sports clubs
- generous and supportive parental leave
- financial and mental wellbeing guidance and support
- discounted contributory healthcare scheme
Please use the following links for more information on the benefits of working with Surrey Police or Sussex Police
Further InformationPlease contact Insp Mark Simpson mark.simpson@surrey.police.uk or PS Danny Sayer danny.sayer@surrey.police.uk for further information.
Diversity StatementWe are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.
We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.
Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police
Additional InformationFollowing submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@policejobssurreyandsussex.as.recruitmail.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
- if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
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