Exeter Police Station and Additional Enquiry Office Locations Across Devon & Cornwall
Help lead the public-facing teams at the heart of local policing.
At Devon & Cornwall Police, our Police Enquiry Offices provide a vital link between the public and the police service. We are looking for an experienced and motivated supervisor to lead a team of Police Enquiry Officers who deliver professional, compassionate and effective support to victims, witnesses and members of the public every day.
This is more than a supervisory role. It's an opportunity to influence the quality of service delivered across multiple locations, develop and inspire colleagues, and contribute directly to public confidence in policing. If you're passionate about leadership, customer service and making a positive difference in local communities, we'd love to hear from you.
This role will be primarily based at Exeter Police Station, with responsibility for supporting a number of additional Police Enquiry Offices. Regular travel between locations will be required to meet operational needs.
About the Role
As a Police Enquiry Office Supervisor, you will lead and develop a team of Police Enquiry Officers, ensuring the highest standards of customer service and service delivery are maintained across multiple locations.
Key responsibilities include:
- Supervising, motivating and supporting a team of Police Enquiry Officers.
- Monitoring service quality and providing regular performance feedback and development support.
- Managing shift rotas, annual leave and staffing levels to maintain operational resilience and published opening hours.
- Identifying training needs and arranging or delivering appropriate learning opportunities.
- Providing guidance, coaching and professional support when dealing with complex, sensitive or challenging enquiries.
- Undertaking Police Enquiry Officer duties when required to maintain service delivery during periods of high demand or staffing shortages.
- Promoting a culture of professionalism, inclusivity and excellent customer care.
- Leading by example when supporting victims, witnesses and members of the public from diverse backgrounds and circumstances.
- Ensuring Police Enquiry Offices maintain a professional appearance, up-to-date public information and appropriate security standards.
What We're Looking For
We're looking for someone who is passionate about delivering excellent customer service, confident in leading others and committed to supporting communities across Devon and Cornwall.
Essential Criteria
You will be able to demonstrate:
- A customer-focused approach and the ability to work effectively with people from a wide range of backgrounds.
- Strong verbal and written communication skills.
- Experience supervising teams and individuals to improve performance and service quality.
- Effective team-working and relationship-building skills.
- Resilience, professionalism and sound judgement when dealing with challenging situations.
- Good keyboard and IT skills, including Microsoft Office applications and other computer-based systems.
What You'll Bring
Success in this role requires someone who can:
- Inspire and support colleagues to perform at their best.
- Balance operational demands across multiple sites.
- Remain calm and professional in fast-paced or challenging environments.
- Build positive working relationships with colleagues, partners and members of the public.
- Demonstrate the values and behaviours expected within the Competency and Values Framework (CVF) Level 2, including:
Benefits
Working for Devon & Cornwall Police offers a range of benefits including:
- Competitive salary with annual increments.
- 25 days annual leave, increasing to 30 days after five years' service.
- Local Government Pension Scheme.
- Subsidised gym membership.
- Blue Light Card discounts.
- Company sick pay.
- Free parking at many Force locations.
- Group insurance scheme.
- Employee Assistance Programme and wellbeing support.
- Ongoing development and training opportunities.
Additional Information
- Salary: starts at £38,169 rising to £42,612, the role qualifies for an additional weekend working payment.
- Regular travel across the Force area will be required.
- A Force vehicle may be provided where appropriate, or you must be able to travel using alternative transport.
- The role involves working with vulnerable people and may occasionally involve dealing with challenging, distressing or confrontational situations.
Join Us
Internal applicants must seek approval from their first and second line managers prior to applying, as this must be in place to support the application.
Successful candidates who are not the preferred candidate will reside in a suitability pool for six months.
This is an excellent opportunity to lead a dedicated team at the heart of local policing. If you're passionate about customer service, developing others and helping deliver an outstanding experience for our communities, we'd love to hear from you.
Hiring Manager for role: PEO Operations Manager Stephanie Treeby
Stephanie.Treeby@devonandcornwall.pnn.police.uk
Applications may be shortlisted before the closing date, therefore early applications are encourage
