The Operational Support Officer performs a vital role within Greater Manchester Police, providing excellent customer service to members of the public, colleagues and partner agencies.
You will contact vulnerable people and victims of crime in order to conduct risk assessments and being responsible for the triage of Anti Social Behaviour vulnerability and its management through our systems. You’ll provide administrative support which includes drafting letters, publishing newsletters and updating the GMP external website together with preparing and assisting in the delivery of daily briefing documents, as well as assisting in the managing of neighbourhood issues, whilst identifying threats/risks and allocating/tasking to PCSOs. Attending meetings, you’ll take minutes, noting actions and disseminate to all attendees, along with accessing social media and updating the relevant sections as well as diary management and carrying out checks for officers and co-ordinating and maintaining a diary of appointments for officers visiting members of the public.
The successful candidate should be confident to engage with the public, GMP colleagues and partner agencies and should have the ability to work under pressure whilst remaining calm but firm. With IT experience and of dealing with customers over the telephone you will have worked in a similar capacity, checking, recording, inputting and retrieving information. Working with minimum supervision and to tight timescales together with producing work to the required standard is also essential to the role as is Power Point experience and good written communication skills.
The 2 vacancies are based across 2 different locations across the City of Manchester.
1 – Greenhey Police Station
2- West Didsbury Police Station
Benefits:-
- As well as offering the chance of a rewarding career, there are other benefits to working for GMP.
Generous annual leave entitlement of 24 days, plus bank holidays, rising to 29 days after 5 years, and 32 after 10 years of service.
• A competitive salary
• Annual pay rise
• Generous Pension
• Maternity/paternity leave
• Healthcare and wellbeing support
• Opportunity to join GMP’s Sports and Social Club which offers a range of sporting activities - Emergency services blue light card discount
- Cycle Scheme
- Car Lease Scheme - Fleet Solutions offer the leading salary sacrifice lease car scheme for the NHS and other public sector organisations please paste this link into your browser for further details
Fleet solutions (nhsfleetsolutions.co.uk)
