The Operational Support Officer is a vital resource within Greater Manchester Police, providing excellent customer service to members of the public, colleagues and partner agencies.
You will be in contact with deceased family members and may be required to obtain information for the processing of deaths reported to Her Majesty's Coroner and assist the Police Coroners Officers (PCO) in their day to day tasks.
You will be responsible for the triage of community reported deaths and the ongoing management through the PCO systems.
You will provide administrative support which will include drafting letters, documents to be used in the inquest process and updating PCO trackers and databases.
You will input details of deaths reported onto the GMP Death Reporting database together with preparing the daily death referrals to District Senior Leadership Teams and HM Coroners.
You will provide support and assist in the preparation of inquest files, as well as assisting in the identification of deceased persons and family liaison.
You will submit digital devices to the Digital Investigation Unit and disseminate progress reports to the PCOs.
You will be responsible for liaison with the Press Office, Local Authority and HM Coroners regarding media releases and public appeals.
You will be required to take minutes at meetings, recording salient points and actions, and be responsible for disseminating to all attendees.
You will monitor the PCO mailbox and voicemail, and take responsibility for incoming and outgoing mail with timely allocation to the relevant PCO.
You will be responsible for diary management, coordinating and maintaining the Hub diary.
You will show initiative and conduct research and enquiries on behalf of the PCOs to assist with progressing investigations.
Using GMP's Property Management System, and working closely with GMP's Property Managers, you will be responsible for the management of seized coronial property and its subsequent disposal.
You will support by performing administrative duties such as archiving, managing and ordering stationary, scanning and copying documents.
You may at times be responsible for the collection and delivery of medical records from local Health Organizations to the hospital mortuary and collect material to assist the inquest process from varying police stations and departments.
The successful candidate should be confident to engage with the public, GMP colleagues and partner agencies and should have the ability to work under pressure whilst remaining calm but firm.
The successful candidate will need to be resilient and have the ability to multi task given the subject matter that they will be exposed to on a daily basis and the demands created from the volume of work.
The successful candidate will evidence experience of efficiency in using IT systems, of dealing with members of the public over the telephone, and will provide evidence that they have worked in a similar capacity, checking, recording, inputting and retrieving information accurately.
Working with minimum supervision and to tight timescales together with producing work to the required standard is also essential to the role as is PowerPoint experience and good written communication skills.
The use of a personal vehicle may be required for some of the above tasks.
Greater Manchester Police is one of the largest police forces in the UK and is responsible for keeping its diverse population of almost three million people safe.
Greater Manchester is a vibrant region in the Northwest, spread over more than 1,200 sq km. Split over 10 metropolitan districts, it is billed as the most diverse city in Europe, whose residents draw on and contribute to its rich cultural legacy and collectively speak up to 200 different languages.
Recently awarded the ‘most improved force in the country’ after its latest police effectiveness, efficiency and legitimacy (PEEL) inspection in 2023, Greater Manchester Police remains committed to doing the basics of policing brilliantly, protecting the public, supporting victims and ensuring its workforce reflects the communities it serves.
GMP recognises that having a diverse workforce makes it more approachable and relevant to the public, and so we welcome applications from everyone.
Benefits:
As well as offering the chance of a rewarding career, there are other benefits to working for GMP.
Generous annual leave entitlement of 24 days, plus bank holidays, rising to 29 days after 5 years, and 32 after 10 years of service.
- A competitive salary
- Annual pay rise
- Generous Pension
- Maternity/paternity leave
- Healthcare and wellbeing support
- Opportunity to join GMP’s Sports and Social Club which offers a range of sporting activities
- Emergency Services blue light card discount
- Cycle Scheme
- Car Lease Scheme - Fleet Solutions offer the leading salary sacrifice lease car scheme for the NHS and other public sector organisations please paste this link into your browser for further details
