Salary: £43,527.51 per annum with yearly increments based on performance.
Contract Type: Permanent
Location: Birmingham or London, we welcome applications from across the UK, but please note that this role involves travelling to either our Birmingham or London office at least twice a week to meet with the team.
Type of Working Arrangement: Blended approach of home and office-working is available
Hours: This is full-time role (37 hours per week)
British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.
The Opportunity:
Are you looking for your next exciting career move? British Transport Police have an excellent opportunity for an Occurrence Management Unit (OMU) Team Manager to join the Contact Management Department. As an OMU Team Manager with BTP, you will provide strong leadership and expert oversight within the Occurrence Management Unit, acting as the force’s Subject Matter Expert (SME) for Occurrence Management in your role as a Dedicated Decision Maker (DDM). You will be responsible for reviewing, authorising, and where necessary declining requests for the reclassification or cancellation of crime, ensuring all decisions are accurate, consistent, and fully compliant with national standards and force policy.
You will lead the development of a centre of excellence for occurrence management, ensuring the integrity and accuracy of crime-related data held on Niche and PNC, while providing assurance across non-crime occurrences. Through visible leadership and support, you will guide OMU Operatives, promoting adherence to legislation and procedures, driving continuous improvement, and maintaining a high-performing, professional team environment.
What you'll be doing:
What you'll bring to the team:
What we offer:
Additional Information:
We welcome applications from across the UK, but please note that this role involves travelling to either our Birmingham or London office at least twice a week to meet with the team.
Further information about this vacancy can be found in the attached job description.
Vetting: Successful applicants will be required to pass Recruitment/Management Vetting (3 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document.
Medical: We’ll ask for relevant health and medical history details to support employee wellbeing.
References: We'll ask for references to cover the past 5 years.
Applications will be via an up-to-date CV and online application form, as part of this application please outline how your skills and experience demonstrate your suitability for the role. AI can be a useful tool to spark ideas or help you organise your thoughts, but when it comes to your application, we want to hear from you, not an algorithm. What truly stands out to us are genuine stories, personal insights and the experiences that have shaped who you are. Authenticity matters - it helps us understand your motivations, your strengths and how you’ll contribute to our team. So, use AI if it helps you get started, but let your own voice lead the way.
Completed applications must be submitted by 11.59pm, Tuesday 9th June 2026
Inclusion & Diversity:
We are committed to building a workforce where everyone feels they belong.
We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams, improves our services and helps us better represent and support the communities we serve.
We are proud to be an inclusive employer and strive to create a workplace that is fair, respectful and accessible to all. We actively work to challenge discrimination, remove barriers and ensure equity throughout our recruitment and employment practices.
If you need any reasonable adjustments during the recruitment or selection process, please let us know - we are happy to support you. Your talent, your potential, and your unique perspective matter here.
For more information on Inclusion or the Disability Confident Scheme, please click the links Inclusion & Diversity Disability Confident Scheme
Join Us:
Ready to take the next step in your career? At BTP, you’ll have the opportunity to grow, make a real impact, and be part of something extraordinary.
Find out why BTP could be the perfect fit for you - About Us - British Transport Police
Curious about what life at BTP is really like? Hear directly from our people and discover what makes working here so rewarding. Explore real stories on our blog: Our Stories - British Transport Police
For further information, please contact our Resourcing Team -RecruitmentTeam@btp.police.uk.
