Motor Claims Technician

Hertfordshire Constabulary employs over 3,800 officers and staff, alongside more than 300 PCSOs and Special Constables. We are a modern, proactive, and flexible police force, committed to putting our communities first and supporting victims when they need us most.

We are proud to reflect the diverse communities we serve and are committed to creating an inclusive workplace where everyone feels respected, valued, and able to thrive.

We are recruiting for a Motor Claims Technician within Legal Services to coordinate and manage motor claims and incidents, ensuring they are handled efficiently, accurately, and in line with legal and organisational requirements.

Working within a professional, detail-focused, and collaborative team, you will play a key role in protecting organisational resources while supporting fair and proportionate outcomes.

In this role, you will:

• Manage and coordinate motor incidents and pre-action claims from initial notification through to resolution
• Review PVIR reports, evidence, and correspondence to ensure accuracy and completeness
• Liaise with internal departments and external partners to gather evidence and supporting information
• Assess liability and determine the appropriate course of action for claims
• Monitor claims progression with insurers and agents, escalating where required
• Manage financial aspects of claims, including reserves, payments, and accurate record-keeping
• Pursue recovery of costs in third-party liability cases
• Support the Deputy Head of Legal Services with litigated claims and administrative tasks

We are seeking candidates who:

• Have at least two years’ experience in a claims handling role
• Demonstrate excellent attention to detail and analytical skills
• Have strong organisation and prioritisation abilities
• Are confident managing a varied caseload independently
• Communicate clearly and professionally with a range of stakeholders
• Take a proactive and solution-focused approach
• Work effectively both independently and as part of a team

• Starting salary: £32,613 (rising with service)
• Hours: 37 hours per week, Monday to Friday
• Agile working arrangements available
• Annual leave entitlement (to be confirmed) plus bank holidays
• Local Government Pension Scheme
• Access to training and development opportunities
• Employee Assistance Programme (confidential support and advice)
• Blue Light Card discounts
• Cycle to Work scheme
• Employee Welfare Fund and Force Lottery
• Access to UNISON

This role offers the opportunity to:

• Work within a specialist legal services environment
• Develop expertise in claims handling and risk management
• Contribute to the effective use of public resources
• Be part of a supportive and professional team

For an informal discussion about the role, please contact:
Louise Saxton – louise.saxton@herts.police.uk

Additional Advert Information 

• Internal Applicants 
  To apply for this role, internal applicants must have successfully completed their probationary period. 
  If you qualify as an internal candidate within the advertising force, you may upload either your CV or the internal role summary form attached to this advert. 

• Vetting Process 
  Please note that, as part of the vetting process, the BCH Vetting Unit may need to contact your current line manager for a Supervisor Appraisal. This requirement aligns with the 2025 National Guidelines for Vetting (APP 6.5.18). 
  Examples of when this may apply include: 

• Transferring to another force 

• Renewing vetting clearance 

• Moving into a role requiring MV clearance (even if you currently hold MV clearance) 

• Moving into or working in a role involving close contact with vulnerable individuals 

If any of the above apply to you, please expect your line manager to be contacted when you submit your vetting application. 

• Redeployment and Redundancy 
  This vacancy is open to employees at risk of redundancy and will remain available to redeployees until a final offer has been agreed and accepted. 
  Redeployees at risk of redundancy will take priority over all other applicants at any stage of the recruitment process. If successful, redeployees will remain on their home force’s terms and conditions. 

• Role Profile 
  We recommend downloading and saving a copy of the role profile, as it will no longer be accessible once the advert closes. 

• Commitment to Inclusion 
  As a Disability Confident Leader, we are committed to creating an inclusive workplace where everyone feels respected, valued, and able to be themselves. We provide workplace adjustments wherever needed so that all colleagues can thrive. 
  If you have a disability and meet the minimum criteria for the role, you will be guaranteed an interview under the Offer an Interview Scheme.