Vacancy Information

Division / Department - Estates and Facilities Management
Grade - Grade 8
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £28,914 - £30,897
Working Hours - 37.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Sussex Police Headquarters, Lewes

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference.

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

We are seeking a highly organised, technically minded, and customer‑focused Maintenance Coordinator to join our Estates & Facilities (E&F) team. The successful candidate will be responsible for assessing, triaging, and coordinating a wide range of tasks across Sussex Police sites.

As the primary point of contact for all escalated maintenance-related issues, you will manage incoming requests through our Computer Aided Facilities Management (CAFM) system, ensuring accurate information is gathered and effective allocation to in‑house engineers or specialist contractors. A significant part of the role involves regular communication—especially via phone—to coordinate engineer attendance, clarify fault details, and keep customers fully updated.

This role is essential to maintaining safe, compliant, and operationally reliable buildings that support frontline policing and wider organisational services. You will work collaboratively with internal customers, engineers, contractors, finance teams, and senior managers, delivering high-quality service and ensuring maintenance activities meet statutory, technical, and performance standards.

The role is based at Lewes Headquarters, Monday–Friday, 08:00–16:00 with a 30‑minute lunch break.

Responsibilities include:

Triage, allocate and update maintenance requests within the CAFM system, liaising with internal teams, contractors, or partner agencies.
Coordinate reactive maintenance and Planned Preventative Maintenance (PPM)
Record, and process worksheets, quotes, timesheets, and invoices.
Process order requests, ensure timely invoice payments, and follow finance and procurement procedures accurately.
Manage contractor vetting and renewal requests to maintain compliance and access control requirements.

Skills & Experience

Proven background in similar administrative roles. Experience working in maintenance coordination, an engineering helpdesk, or facilities management environment is desirable.
Confident communicator, able to gather technical detail and coordinate multiple tasks simultaneously—comfortable handling a high volume of phone calls.
Skilled in complaint handling, relationship building, and collaborative working.
Experience coordinating maintenance, inspections, or service activities.
Strong organisational skills with a methodical and accurate approach to record‑keeping, including identifying and resolving data discrepancies.
Ability to interpret technical reports, engineer feedback, and compliance documentation.
Knowledge of CAFM systems (desirable) and general MS Office proficiency.
Comfortable managing diaries, access control, visitor management, and vetting checks.
Able to make quick, informed decisions and respond effectively to unexpected issues.
Confident working independently while contributing positively to a wider team.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.

We take pride in looking after our people and offer a variety of benefits;

career progression
contributory pension scheme (LGPS)
generous annual leave allowance
discounts for everyday spend
on-site gyms and a range of sports clubs
generous and supportive parental leave
financial and mental wellbeing guidance and support
discounted contributory healthcare scheme

Please use the following links for more information on the benefits of working with Sussex Police

Further Information

If you would like further information or to discuss more about the role, please contact the Hiring Manager:

April-Louise Bird april.bird@sussex.police.uk

Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@policejobssurreyandsussex.as.recruitmail.com to your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

vacancies in collaborated units are available to all officers and staff across both Forces
vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.

Attachments

JDQ Maintenance Coordinator - 0412.pdf

Apply