Job Title: Learning Platform Developer
Salary: The starting salary is £45,070, which includes allowances totalling £3,009.
The salary is broken down as £42,061 basic salary, which will increase annually until you reach the top of the scale £43,838. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.
Location: Hendon, Sidcup
As LMS Administrator, you’ll be responsible for the day-to-day operation, support and optimisation of the organisation’s Learning Management System. You’ll manage incoming tickets and requests via ServiceNow, ensuring learners and stakeholders receive timely and accurate support, and maintain high-quality data and system integrity. Plus, you’ll contribute to broader administrative activity so that our learning offer is as effective as possible.
Key responsibilities:
- Act as the first point of contact for LMS-related queries submitted through Service Now.
- Triage, resolve and escalate tickets according to defined SLAs (Service Level Agreements).
- Maintain accurate records of resolutions and recurring issues to improve service quality.
- Provide clear, professional guidance and troubleshooting support.
- Maintain data accuracy, user records and learning histories.
- Ensure all content and data management processes adhere to organisational policies, GDPR and government standards.
- Support compliance monitoring and reporting for mandatory learning.
- Support Learning Technologies with projects, system enhancements, and new feature rollouts.
- Collaborate with facilitators, HR colleagues, and subject matter experts.
- Administer LMS roles, permissions and access groups to ensure users have appropriate access levels.
- Regularly review user access removing outstates roles and ensuring a least-privileged access model.
How to apply
To begin your career at the Met, please click the "apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.
Completed applications must be submitted by 23:55 on 6th May 2026.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1 week after the vacancy has closed.
Following application review, successful candidates will be invited to interview. Interview dates will commence 2 weeks after the hiring managers review.
