About us
At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’re just starting your career or looking to advance, Wiltshire Police offers a range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.
About our DDaT Services team
At Wiltshire Police, we're transforming policing through Digital, Data and Technology. We recognise that DDaT is no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower our workforce and deliver better public services. As we evolve from a traditional ICT function into a modern, user-centred DDaT organisation, we're embracing cloud technologies, automation, AI, data and digital innovation to create smarter, more connected and resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.
About the role
As a lead Developer, you will shape the future of digital service delivery across Wiltshire Police by leading the design, governance and continual evolution of our Halo ITSM platform. You will provide technical leadership for low-code service management solutions, automations, integrations and AI-enabled capabilities that improve user experience, operational effectiveness and service performance. Working across multidisciplinary DDaT teams, you will help define standards, drive innovation and ensure the platform delivers secure, scalable and user-centred services that support modern policing and digital transformation.
What you will be doing
- Provide technical leadership for the Halo ITSM platform, ensuring solutions are secure, scalable, resilient and aligned to organisational and user needs.
- Design, govern and continually improve workflows, automations, self-service capabilities, service catalogues and digital service management processes.
- Lead the development of integrations between Halo ITSM, Microsoft 365, Power Platform, identity services and other enterprise technologies.
- Establish and maintain platform standards, governance controls, reusable components and development patterns to maximise platform value and sustainability.
- Act as the technical authority for complex service management, workflow automation and AI-enabled solutions, providing assurance on design, security and operational impact.
- Work closely with Service Owners, Architects, Business Analysts and operational teams to identify opportunities for service improvement, automation and innovation.
- Use user feedback, service insight and performance data to drive continual improvement and platform optimisation.
- Coach and mentor developers and platform specialists, building organisational capability in Halo ITSM, service automation and modern DDaT delivery practices.
About you and your experience
- Significant experience designing, developing, governing and supporting solutions within Halo ITSM or a comparable enterprise service management platform.
- Experience leading the design of workflows, automations, integrations and digital services that deliver measurable operational and business benefits.
- Strong knowledge of IT Service Management principles, service management tooling and modern digital delivery practices.
- Experience establishing technical standards, governance controls and secure-by-design approaches within enterprise platforms.
- The ability to translate complex user, operational and organisational requirements into effective technical solutions and service improvements.
- Experience influencing stakeholders, providing technical leadership and working effectively across multidisciplinary teams.
- A passion for innovation, automation, AI-enabled capabilities and continuous improvement, with a focus on delivering outstanding user outcomes.
- ITIL 4 Foundation certification, with advanced ITSM, Halo ITSM or related service management certifications and evidence of continuous professional development highly desirable.
What we offer
- Excellent career development opportunities
- 25 days annual leave plus bank holidays, rising to 30 days
- Hybrid working
- Flexi hours scheme
- Free On-Site Gym membership
- Physical and mental well-being support
- Generous Pension scheme
Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.
Depending on the number of applications received, we reserve the right to close this role early.
We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.
If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
