To provide technical support for Information Technology and Communication Systems within the parameters of the Departments Service Level Agreements, the Service Catalogue and ITIL
What You’ll Do
To provide support to the ICT Service Desk to resolve calls/issues and liaise with other ICT staff to support departmental objectives in relation to both support and project work
To cover for the first line Service Desk, including fault recognition, logging, recording, diagnosis and rectification as well as responding to general queries including relaying messages to other staff.
To provide a 1st Line support service
To assist with ICT maintenance activities
