IT Team Manager
We are seeking a passionate and experienced Team Manager to lead our Niche Support and Data Quality teams.
About the teams
Niche Support Unit (NSU)
The NSU manages and supports our force crime recording, intelligence, mobile policing and digital evidence systems. The team provides expert guidance to users, processes requests for change, and works closely with stakeholders to improve efficiency and reduce demand on frontline officers.
Data Quality Team
The Data Quality Team is responsible for maintaining the integrity and quality of data within the force crime and intelligence system. The team resolves duplicate and incomplete POLE (Person, Object, Location, Event) records, using internal police systems and approved external sources to ensure compliance with National Data Quality Standards.
Key responsibilities
- Lead and inspire your teams to deliver high-quality, customer-focused IT support services.
- Provide strong people leadership, including coaching, mentoring, and performance management, to build a motivated and high-performing workforce.
- Set and communicate clear objectives and priorities, ensuring teams remain focused on achieving service goals and delivering measurable outcomes.
- Drive continuous improvement by reviewing existing processes and identifying opportunities to enhance efficiency, service quality, and innovation.
- Champion a culture of innovation and change, supporting the implementation of new ways of working across the organisation.
- Build and maintain effective relationships with key stakeholders and delivery partners, acting as a trusted point of contact and ensuring services meet business needs.
- Manage stakeholder expectations proactively, balancing operational demands with strategic priorities to achieve successful outcomes.
Skills and experience
- Proven experience in a team leadership or management role, with a strong track record of overseeing day-to-day operations, managing performance, and developing high-performing teams.
- Demonstrable experience of setting objectives, delegating work effectively, and managing workloads to consistently deliver against service level agreements (SLAs) and organisational priorities.
- Strong people management skills, including coaching, mentoring, conducting performance reviews, and supporting employee development and engagement.
- Ability to analyse complex information, identify trends and inefficiencies, and drive continuous improvement initiatives to enhance service delivery.
- Excellent stakeholder management and communication skills, with the ability to build trusted relationships, influence decision-making, and manage expectations at all levels.
- A proactive, solutions-focused mindset with the ability to balance operational demands and strategic priorities in a fast-paced environment.
- A strong customer focus, with a genuine commitment to delivering high-quality support and improving the user experience.
To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.
