Division / Department - Local Policing Support Team
Grade - Grade 7
Status - Full Time or Happy to Talk Flexible Working
Contract Type - Fixed Term Contract
Salary Grade Range - £26,703 - £28,914
Working Hours - 37.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Sussex Police Headquarters, Lewes
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
Chief Constables' MessageWe really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.
We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.
We wish you all the very best with your application.
Chief Constable Tim De Meyer & Chief Constable Jo Shiner
The Role & Key ResponsibilitiesFrom your first day with us you will be part of a policing family making a real difference.
It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.
Are you highly organised, proactive, and motivated by work that makes a real difference?
Do you enjoy solving problems, supporting others, and keeping fast‑paced teams running smoothly? If so, our Initial Investigations Team (IIT) would love to hear from you.
This is a fantastic opportunity to play a central role in helping us protect vulnerable people, support victims, and ensure our frontline officers have what they need to deliver the best possible service to our communities.
As the Initial Investigations Team Co-Ordinator, you’ll be integral to the department—keeping information flowing and assisting in managing demand. Your work will directly support investigations, help safeguard vulnerable individuals, and contribute to positive outcomes for victims of crime across Sussex.
You will play a vital part in keeping the department running smoothly by building and maintaining Excel spreadsheets and other resource‑management tools that support resourcing decisions in the short, medium, and long term. You’ll also produce daily operational statistics that help supervisors understand demand and deploy resources effectively. A key element of your work will be ensuring that appointments with victims are accurately managed, managing short‑notice changes. You will also also support the triage of incoming demand assessing risk using NDM and THRIVE principles.
Your role will also involve direct contact with victims and members of the public to manage appointments, provide updates, and help resolve issues quickly and professionally. You will contribute to reducing community harm by researching individuals who cause the most risk, summarising patterns of offending, and nominating suitable candidates for crime reduction initiatives. In addition, you will process Police National Database facial identification requests, support partner information‑sharing and collate data that informs civil orders aimed at preventing reoffending.
To keep information flowing across the team, you will monitor inboxes, allocating tasks and escalating urgent issues as needed, while also ensuring our Teams channels remain organised and current. You’ll help develop the department by arranging and coordinating CPD opportunities and supporting recruitment processes, including scheduling interviews and managing the associated administrative tasks.
Throughout, you will maintain high professional standards by keeping your knowledge of policies and procedures up to date, identifying personal training needs, completing mandatory training, and carrying out any other duties that support the wider function of the department.
Skills & Experience
- GCSE English and Maths at Grade C/4 or above, or an equivalent qualification.
- Strong written and verbal communication skills, with the confidence to negotiate, influence, and communicate clearly with a wide range of people including delivering difficult messages sensitively.
- Excellent IT literacy, with the ability to learn new systems quickly and strong proficiency in Microsoft 365, particularly Excel.
- A willingness to undertake training to become proficient in key policing systems, including STORM, Niche, NICE, and other multimedia or data‑management tools.
- Emotional resilience and the ability to handle sensitive, distressing, or complex information while maintaining absolute discretion and professionalism.
- Strong organisational skills, with the ability to plan, prioritise, and manage competing demands independently.
- Confidence to act autonomously and make informed decisions, while also working collaboratively as part of a team to achieve shared goals.
- The ability to build effective working relationships with colleagues, partner agencies, and wider stakeholders.
- A flexible, adaptable approach and a willingness to embrace new ideas, changes in process, and evolving ways of working—while helping others to do the same.
Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and support flexible working. We support agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working. Please note there will be a requirement to attend the office in Lewes while you get settled into the role.
We take pride in looking after our people and offer a variety of benefits;
- career progression
- contributory pension scheme (LGPS)
- generous annual leave allowance
- discounts for everyday spend
- on-site gyms and a range of sports clubs
- generous and supportive parental leave
- financial and mental wellbeing guidance and support
- discounted contributory healthcare scheme
Please use the following links for more information on the benefits of working with Surrey Police or Sussex Police
Further Information
For further information please contact Insp James Ward
JAMES.WARD@SUSSEX.POLICE.UK
Diversity Statement
We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.
We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.
Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police
Additional InformationFollowing submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@policejobssurreyandsussex.as.recruitmail.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
- if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
