About us
At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’re just starting your career or looking to advance, Wiltshire Police offers a range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.
About our DDaT Services team
At Wiltshire Police, we're transforming policing through Digital, Data and Technology. We recognise that DDaT is no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower our workforce and deliver better public services. As we evolve from a traditional ICT function into a modern, user-centred DDaT organisation, we're embracing cloud technologies, automation, AI, data and digital innovation to create smarter, more connected and resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.
About the role
As an Infrastructure Operations Engineer, you will help deliver the critical communications services that enable modern policing. Supporting voice, video, collaboration and contact centre platforms, including 999 and 101 services, you'll ensure essential communications remain secure, resilient and available when they matter most. Working within a modern Digital, Data and Technology environment, you'll play a key role in supporting frontline operations, improving service reliability and helping shape the future of communications services that protect communities across Wiltshire.
What you will be doing
- Support and monitor live unified communications services, including voice, video, collaboration and contact centre platforms.
- Provide 1st and 2nd line support for communications services, resolving incidents and service requests in line with agreed service levels.
- Help maintain the reliability and availability of critical public contact channels, including 999 and 101 services.
- Monitor service health and performance, identifying issues early and taking proactive action to minimise disruption.
- Support the delivery of operational changes and releases, ensuring services are introduced safely and effectively.
- Work with suppliers and technical teams to investigate issues and restore services quickly and efficiently.
- Maintain accurate operational documentation, configuration information and knowledge resources.
- Contribute to service improvement activities, root cause investigations and the ongoing evolution of communications services.
About you and your experience
- ITIL 4 Foundation certification.
- ITIL 4 Practitioner or Specialist certification, such as Change Enablement or Monitor, Support & Fulfil.
- Professional certification in a unified communications platform, such as Microsoft Teams or Teams Phone.
- Experience supporting communications, collaboration or telephony services within a live operational environment.
- An understanding of service management, incident resolution and operational support best practice.
- A proactive approach to problem solving, service reliability and continuous improvement.
- Commitment to continuous professional development and keeping pace with evolving DDaT technologies and ways of working.
What we offer
- Excellent career development opportunities
- Professional development and training
- 25 days annual leave plus bank holidays, rising to 30 days
- Hybrid working
- Flexi hours scheme
- Free On-Site Gym membership
- Physical and mental well-being support
- Generous Pension scheme
Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.
Depending on the number of applications received, we reserve the right to close this role early.
We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.
If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
