IMU (Investigation Management Unit) Operator
Warwick
Fixed Term Contract (6 months)
Full Time
Salary £27,204.00 - £29,859.00
The closing date for this post is 12 noon on 25th August 2026
Those currently eligible on the redeployment register will be given prior consideration.
The main purpose of the role is to assess crime records and incidents to ensure the quality of recording and linking of data for crimes and incidents is maintained at all times to check against accounting rules.
Main Responsibilities:
To quality assure, link, cross reference, update and process crimes and
incidents in Athena in accordance with Force Policy and the National Crime
Recording Standards.
To quality assure crime/incident inputs to meet the ‘Right First Time’ ethos.
To pro-actively resolve issues of systems errors upon discovery (this includes
recording, linking and misidentified nominal records).
To assess information to identify vulnerability and risk within incidents to
determine requirement for officers to be deployed.
To provide administrative support including taking telephone calls and liaising
with other departments/teams.
To support front line staff upon request regarding Crime/Incident Policy for
recording.
To ensure Customer Service Standards are applied to the victims of crime in
accordance with Victims Charter.
To mentor and support other members of the team as required.
Accurately update, retrieve and interrogate all IT systems.
To undertake other duties commensurate with the nature, level of responsibility
and grading of this post, as required.
All members are to comply with all Health and Safety regulations in accordance
with the Warwickshire Police Health and Safety Policy.
Knowledge:
5 A-C grade GCSE’s (or equivalent) including English Language
Experience:
Experience in working as part of a team managing a high and diverse workload
in a customer service environment
Key Skills:
Good data input skills and interrogation
Competent in the use of IT, including Microsoft packages
Proven customer service skills
Proven ability to communicate both orally and in written form with a wide range
of people
Proven ability to gather and collate information using questioning techniques
and create and maintain accurate records
Special Conditions
Shift working including unsociable hours, weekends and public holidays. The duties of this role will involve exposure to disturbing / unpleasant images or tasks The Post holder will be required to wear the uniform provided
We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.
You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.
We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include;
Variable Shifts
