A great opportunity has arisen due to an internal promotion, to join a growing support team as an ICT Service Desk Analyst within the BCH (Beds, Cambs & Herts) ICT Department. Join the exciting and dynamic world of policing and contribute towards making Bedfordshire, Cambridgeshire and Hertfordshire and a safer place.
Based at Hertfordshire Constabulary HQ, Welwyn Garden City or Cambridgeshire Constabulary HQ, Huntingdon, you will be an integral part of the ICT Operations Team supporting the tri-force ICT estate ensuring that vital business software is highly available to staff and officers.
You'll demonstrate customer service skills and technical knowledge to analyse hardware and application faults that are raised by users across Beds, Cambs and Herts via phone or self-service, attempting first time fixes or escalating within agreed SLAs and making sure any procedures or corrective actions are documented.
You must be an effective team player, organised and highly motivated, understanding the importance of flexibility, effective communication, and collaboration to work efficiently with colleagues located in different office locations across the BCH estate, our users and our suppliers.
The successful candidate must have the following skills and experiences:
- Educated to GCSE level or equivalent (Inc. Maths & English) or proven written and numeric skills.
- Good computer literacy & keyboard skills including ability to use a computer/telephone and headset simultaneously.
- Good communication skills (written and spoken) and ability to remain calm and professional when under pressure.
- Ability to work in a team.
- Ability to work effectively with minimal supervision even when under pressure.
- Self-motivated and well organised.
- Excellent interpersonal skills.
- The ability to demonstrate a clear interest in working in an IT environment.
- Customer Service Qualification or ideally 6-months’ experience within customer service/call handling environment desirable.
Further information can be obtained from Jamie Read (BCH Operations, ICT Service Desk Team Leader) via Jamie.Read@cambs.police.uk
Why work for Bedfordshire/Cambridgeshire/Hertfordshire Police?
Bedfordshire, Cambridgeshire and Hertfordshire Police forces have one of the largest and most well-established collaborations in the country.
If you are looking for a new challenge, the ability to work across a diverse and varied portfolio and keen to discover the prospects this brings then this could be the ideal opportunity for you.
Employee Benefits
There are many benefits to working within the BCH ICT Department, including 24 days Annual Leave rising to 29 after 5 years' service in addition to public holidays. A highly competitive public sector local government pension scheme and access to onsite gymnasiums at HQ sites.
Hybrid working is currently in practice. Contractually your place of work will be Herts HQ and there is a requirement when requested to work from either Herts or Cambs HQ office at any time.
You will also be eligible to apply for the Blue Light Card scheme which offers a variety of discounts across hundreds of retailers, join the sports and social club and have access to an employee assistance programme.”
Equality, diversity and inclusion
Everyone at Bedfordshire, Cambridgeshire and Hertfordshire takes personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing reasonable adjustments, wherever needed so everyone feels welcome and can flourish.
We are working hard to continue to enhance and increase our diversity across the three forces, where communities are under-represented, including those from Black, Asian and Minority Ethnic communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.
All applications will be treated on merit, based on the evidence provided in your application and your suitability for the role for which you have applied.
We are a Disability Confident employer offering a guaranteed interview scheme for all candidates with a disability covered by the Equality Act 2010 who meet the minimum entry requirements. Should you require any reasonable adjustments for your application process, please contact the HR Recruitment Centre on 01438 757 777.
Flexible Working
BCH support both agile and flexible working wherever possible and all requests for flexible working will be considered and assessed based on the requirements of the role.
Police Barred and Advisory lists
Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.
Vetting and safeguarding
BCH are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references. Please be aware the Police Corporate Vetting Unit will undertake security vetting on successful candidates, their family and others that live at their home address, which will include financial checks.
What to Include in Your Application
If you are successful, you will be joining one of the most accomplished policing collaborations in the UK where our vision for the future of BCH Policing is exhibited daily across the full breadth of capabilities and functions we deliver.
Please submit your CV with a covering letter detailing why you are interested in the post your relevant skills and experience and 500 words detailing how you meet the minimum entry requirements.
Additional Advert Information
- Internal Applicants
To apply for this role, internal applicants must have successfully completed their probationary period.
If you qualify as an internal candidate within the advertising force, you may upload either your CV or the internal role summary form attached to this advert.
- Vetting Process
Please note that, as part of the vetting process, the BCH Vetting Unit may need to contact your current line manager for a Supervisor Appraisal. This requirement aligns with the 2025 National Guidelines for Vetting (APP 6.5.18).
Examples of when this may apply include:
- Transferring to another force
- Renewing vetting clearance
- Moving into a role requiring MV clearance (even if you currently hold MV clearance)
- Moving into or working in a role involving close contact with vulnerable individuals
If any of the above apply to you, please expect your line manager to be contacted when you submit your vetting application.
- Redeployment and Redundancy
This vacancy is open to employees at risk of redundancy and will remain available to redeployees until a final offer has been agreed and accepted.
Redeployees at risk of redundancy will take priority over all other applicants at any stage of the recruitment process. If successful, redeployees will remain on their home force’s terms and conditions.
- Role Profile
We recommend downloading and saving a copy of the role profile, as it will no longer be accessible once the advert closes.
- Commitment to Inclusion
As a Disability Confident Leader, we are committed to creating an inclusive workplace where everyone feels respected, valued, and able to be themselves. We provide workplace adjustments wherever needed so that all colleagues can thrive.
If you have a disability and meet the minimum criteria for the role, you will be guaranteed an interview under the Offer an Interview Scheme.
