Job summary
Information about the Command
NCA Human Resources aims to create a proud workforce that feels empowered and enabled to lead today, at the same time as building capability for tomorrow. To be effective in our work we are investing in our people and recognising operational success is achieved through the hard work, expertise and commitment of our people.
To adapt to the serious and organised crime threat, NCA HR is undertaking an ambitious programme to transform the function and changing how we work. Our vision is to deliver a new HR operating model and transform the way we recruit and develop people. This includes a new model for learning, a stronger approach to workforce planning and compelling people deal.
Information about the Business Area
This campaign is searching for candidates to fill roles in multiple business areas within the HR Command.
Job description
HR System Administration - Provide administrative support across a range of HR system functions, including mailbox management, system access and asset management activities, ensuring services are delivered efficiently and accurately.
HR System Development and Support - Provide first-line support for HR systems by investigating and resolving routine technical issues, processing user access requests and undertaking minor system configuration changes to ensure effective and uninterrupted service delivery.
Data Processing and Quality Improvement - Accurately process sensitive information ensuring information is maintained in line with established procedures and service standards while ensuring data accuracy, reporting capability and overall system effectiveness
Information Governance and Compliance - Ensure all activities are conducted in accordance with data protection legislation, GDPR requirements and internal information governance policies, maintaining appropriate handling of sensitive and confidential information.
Technical Investigation and Learning - Utilise knowledge hubs, guidance materials and available resources to investigate technical issues, develop expertise and support the effective resolution of system-related problems.
Stakeholder Support - Build and maintain effective working relationships with colleagues and stakeholders across the Agency, providing a professional and customer-focused service that supports business objectives and user needs.
Person specification
Customer Service - Experience of delivering a high-quality customer service using strong communication skills, with the ability to understand customer needs, manage expectations and provide timely, accurate and effective support.
Working Together - Proven ability to work collaboratively with colleagues and stakeholders, contributing to shared objectives and supporting wider organisational priorities and outcomes.
Time Management - Excellent organisational skills with the ability to manage competing priorities, identify risks, prioritise workloads effectively and consistently deliver work to agreed standards and deadlines.
Problem Solving - Demonstrable analytical and problem-solving skills, with the ability to identify issues, evaluate options and implement practical, data-driven solutions.
Data Management - Good understanding of handling sensitive, confidential and personal information, ensuring appropriate security, accuracy and compliance at all times, maintaining high standards of data integrity and ensuring compliance with GDPR and organisational policies.
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
- Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
- Family friendly policies, notably above the statutory minimum
- Learning and Development opportunities
- Interest free loans and advances, including season tickets, childcare and rental deposits
- Housing schemes - Key Worker status
- Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
- Staff support groups/networks
- Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Further information is available on the NCA Website.
Artificial intelligence
Selection process details
Desirable Criteria
How we will assess you
- Experience of using and supporting digital systems
- Experience of delivering high-quality administrative support
- Experience of working with multiple stakeholders
Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
- Experience of using and supporting digital systems.
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
Assessment 1
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
Success Profiles at Assessment
- Delivering at Pace
- Working Together
- Communicating and Influencing
- Experience of using and supporting digital systems
Assessment Outcome
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
- Lead criteria (behaviours/technical/experience)
- If still tied, desirable criteria will be assessed (if advertised)
- If still tied, application sift scores will be used
Nationality Requirements
Security and Vetting
Vetting requirements - SC Enhanced
Occupational Health
Multi Location
Where multiple locations are advertised, appointments will be made in merit order for each location.
Please indicate up to three location preferences clearly. Only your first three preferences will be considered. You may be allocated to any of the locations you select. If you decline an offer for a location you have selected as a preference, a further offer may not be made.
If you choose to reject an offer and no alternative preferred location can be offered, you will not be able to return to the process or be placed on a reserve list.
Only the advertised locations are available; any additional notes added to the application will not be taken into account.
Near Miss
If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.
Conversely, if found appointable at a higher grade but no posts are available, you may be offered a lower-grade role.
All offers are made based on merit.
Hybrid Working
Reasonable Adjustments
Were proud to be a Disability Confident Leader and an inclusive, equal opportunities employer.
Were committed to creating a workplace where everyone can be their authentic self. If youre neurodiverse, have a disability, or live with a long-term health condition, we encourage you to let us know about any reasonable adjustments you may need during the recruitment process.
If you experience accessibility issues with the advert or require reasonable adjustments, please contact our Recruitment Team at Central.Recruitment@nca.gov.uk before the advert closing date.
Please ensure you complete the Equal opportunities and 'Reasonable Adjustments' sections in the application form to inform us on what support you may need in the recruitment process.
For more on our Disability Confident commitment, visit Disability Confident Scheme , Civil Service Careers.
Visit NCA Benefits and Support for more details.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Contact point for applicants
Job contact :
- Name : Central Recruitment Team
- Email : central.recruitment@nca.gov.uk
Recruitment team
- Email : central.recruitment@nca.gov.uk
Further information
If unresolved, you may escalate your complaint to the Civil Service Commission.