Communications Operator 2026 Intakes
Ready to make a real difference? We’re recruiting!
We are recruiting a pool of candidates for our 2026 intakes commencing over the next six months, with applications being shortlisted on a weekly basis.
Our Communications Operators are often the first point of contact for members of the public in need of help. From emergency calls to non‑emergency enquiries, you will gather critical information and ensure the right police resources are deployed quickly and effectively across the county.
The Role
This is a 24/7 operational role, working a core shift pattern that covers days, nights, weekends, and public holidays. Based in our fast‑paced Force Communications Room at Police Headquarters, Welwyn Garden City, no two shifts — and no two calls — are ever the same.
You’ll handle a wide range of calls, some routine, and others highly challenging. Whatever the situation, you will need to remain calm, compassionate, and professional, thinking on your feet to reassure callers while obtaining accurate information to support the appropriate police response.
Don’t worry — you won’t be doing this alone. You’ll receive extensive initial training alongside ongoing on‑the‑job support to give you the confidence and skills needed to thrive in this demanding yet rewarding environment.
What We Offer
- A busy, operational role where your actions genuinely protect people from harm
- Comprehensive training and ongoing support
- An attractive starting salary of £34,329 (including shift allowance), rising to £40,893 after three years
- The opportunity to build a long‑term career within policing and public service
This is more than just a job — it’s a chance to make a real difference when it matters most to the people of Hertfordshire.
Application Process
The selection process consists of:
- Completing an application form by clicking the apply button below.
- An assessment, including a speed typing test (so get practising! you can do so using website like Monkey Type Monkey Type | Typing Test | monkey-type.org)
- An interview, for candidates successful at assessment
As part of your application, you will be asked to submit three written responses (up to 200 words each):
- What attracted you to becoming a Communications Operator with Hertfordshire Constabulary?
- What personal qualities, values, skills and knowledge do you have that would support you in this role? (e.g. integrity, IT skills, customer service, problem‑solving)
- If successful, what do you believe a typical day as a Communications Operator would look like?
Further Information
Vacancy Manager, Ian Coe, at ian.coe@herts.police.uk
Additional Information
- Internal applicants: must have successfully completed their probationary period.
- Internal applicants: within Hertfordshire Constabulary should upload a CV or provide relevant skills, experience and qualifications via a Word or PDF document.
- Internal applicants: may be considered on a secondment basis
- This vacancy is open to individuals at risk of redundancy and redeployees, who will take priority at any stage up to conditional offer
- As a Disability Confident Leader, we are committed to creating an inclusive workplace. If you have a disability and meet the minimum criteria, you will be offered an interview under the Offer an Interview Scheme
- We recommend downloading and retaining a copy of the role profile attached to this advert, as it will not be available once the advert closes
