Job Title: Head of Product - Resource Management
Salary: The starting salary is £83,589, which includes allowances totalling £3,009.
The salary is broken down as £80,580 basic salary, which will increase annually until you reach the top of the scale £93,071. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.
Location: Kilburn
Digital & Innovation
Digital & Innovation (D&I) is at the forefront of transforming the Metropolitan Police Service, bringing together technology, data, analytics, innovation and transformation capability to help deliver a safer London and drive the ambitions of A New Met for London. D&I is responsible for shaping how the Met harnesses digital capability, insight and modern ways of working to improve operational effectiveness, enhance public service and support the frontline.
By uniting technology delivery, live service operations, data and analytics, cyber security, organisational learning and transformation expertise, D&I enables the Met to make better decisions, deliver change faster, simplify complex processes and unlock new opportunities through innovation. Our mission is to create a connected, data-driven and digitally enabled organisation that is more efficient, productive and responsive to the needs of Londoners.
This is an exciting opportunity to join a growing business group that is shaping the future of policing. Working within D&I means being part of a collaborative community of specialists, problem-solvers and change-makers who are committed to delivering meaningful improvements for officers, staff and the public we serve.
D&I is committed to creating an inclusive and supportive working environment where everyone can thrive.
Job Purpose
The Digital & Innovation (D&I) directorate is responsible for delivering the digital, data, analytics and technology capabilities that enable the Metropolitan Police Service (MPS) to operate effectively, efficiently and deliver better outcomes for Londoners. Within D&I, the Business Solutions function provides end-to-end ownership of the technology, data, reporting and digital services that support Business Services functions and capabilities and wider resource management.
The MPS is transforming how it manages its resources, replacing the existing Resource Management System (RMS) and transitioning to a new operating model and ways of working. The Product Lead (RMS) will be accountable for the strategic direction, performance and continuous improvement of the RMS.
Key Role Responsibilities
The Resource Management System (RMS) is a strategic product that will transform how the MPS plans, allocates, rosters and manages officers and operational staff. The Product Lead is accountable for the strategic direction, performance and continuous improvement of the Resource Management System (RMS). Working closely with operational stakeholders, technology teams and suppliers, the role holder will own the product roadmap, provide strategic direction for the quarterly development cycles and ensure the platform delivers measurable operational value. The role also provides leadership to the Systems & Data team, ensuring effective governance, system performance, user adoption and continuous enhancement of the RMS capability.
Product Development & Transition
- Act as a key interface between the supplier and business to provide business context behind requirements
- Assess whether evolving and developed functionality meets the business need
- Own the product backlog and prioritisation, ensuring that product investment delivers measurable improvements in resource management and user experience
- Support issue resolution and readiness assessments
- Facilitate design decisions between the supplier and business where required
- Finalise acceptance criteria for product stage gates
- Manage scope and change requests, following the agreed governance processes
- Own product level decisions and escalations
Product Strategy & Roadmap
- Provide strategic direction for the RMS product roadmap, ensuring alignment with operational priorities, resource management requirements and organisational strategy.
- Define, prioritise and manage the product backlog, balancing user needs, business value, risk and technical considerations.
- Develop business cases and recommendations for future product investment and capability enhancement.
Product Delivery
- Lead quarterly planning, development and release cycles in close liaison with the business, ensuring successful delivery of agreed outcomes.
- Work with technology teams and suppliers to deliver enhancements, fixes and new capabilities.
- Ensure effective testing, change management, communication and user adoption activities support all product releases.
- Ensure investments in the RMS deliver measurable business benefits, improved user outcomes and operational efficiencies.
Stakeholder & Supplier Management
- Act as the primary point of contact for RMS stakeholders and maintain strong relationships across operational policing, HR, workforce planning and technology functions.
- Manage the relationship with the RMS supplier, including prioritisation, performance management and issue resolution.
Systems & Data Leadership
- Lead the RMS Systems & Data Management capability, developing a high performing team, fostering a culture of collaboration, innovation, customer focus and continuous improvement.
- Ensure robust governance, security, compliance, access management and data quality standards are maintained.
- Oversee integration and data flows between RMS and connected enterprise systems (e.g. Learning & Development System).
- Lead and develop a high-performing product team, fostering a culture of collaboration, innovation, continuous improvement and customer focus
Continuous Improvement
- Use performance metrics, data insights and user feedback to drive continuous improvement and maximise business value.
- Monitor industry developments, emerging technologies and workforce management best practice to identify opportunities that improve operational effectiveness and user experience.
- Create a culture of effective governance, risk management and quality assurance across all aspects of product delivery.
Knowledge
- Strong grounding in modern product management and product operating model principles.
- Expertise in agile delivery, prioritisation frameworks and value-based roadmap management.
- Insight into workforce management and resource deployment processes within large and complex organisations.
- Appreciation of enterprise SaaS environments, systems integration and digital platforms.
- Sound grasp of data governance, security, compliance and information management principles.
- Ability to translate data, insights and performance metrics into product and investment decisions.
- Commercial awareness, including supplier management and vendor delivery models.
- Understanding of, and commitment to, customer-centric design and continuous service improvement.
- Awareness of the governance, complexity and pace of large-scale public sector transformation.
Skills
- Product Management, Product Ownership, Functional Leadership
- Stakeholder Engagement
- Risk mitigation
Essential Experience:
- Experience in Product Management, Product Ownership or Functional Leadership roles supporting enterprise-scale technology platforms.
- Owning product roadmaps, backlogs, release planning and delivery in agile or hybrid environments.
- Managing SaaS or enterprise business systems, including supplier and vendor relationships.
- Leading system enhancements, testing, implementation and change activities.
- Engaging senior stakeholders and balancing competing business priorities.
- Leading and developing multi-disciplinary teams.
- Using data and customer insights to prioritise investments and drive continuous improvement.
- Experience with workforce management, rostering, scheduling or resource management solutions
- Business transformation encompassing people, processes and systems
- Identifying, assessing and mitigating risks
Desirable experience:
Public sector and policing experience
Benefits:
You’ll enjoy the kind of great benefits that you’d expect from one of London's largest employers.
These include;
- Annual leave entitlement of 28 days plus bank holidays, rising to 33 days after 5 years of service
- Civil service pension arrangements
- Interest free season ticket loans
- Membership of Met sports and social clubs
- Flexible working conditions and many more.
London is one of the most exciting and diverse cities in the world – and policing it is no easy task. It takes a huge number of people from all sorts of different backgrounds with a wide range of skills and experience. Do you have what it takes to be one of them? Find out if a career with the Met is what you’re looking for and what kind of challenges; experience and rewards you could have in store.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
This role does not attract Shift Disturbance Allowance. If you are currently in a shift-working role, SDA should cease upon appointment to this job.
This role forms part of an ongoing organisational review. Consequently, the grading, pay arrangements and associated terms and conditions may be subject to change following the completion of this work and any associated consultation processes.
How to apply
To begin your career at the Met, please click the "apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.
Completed applications must be submitted by 23:55 on 10th November 2026.
