Front Counter (Wrexham City)

Role Purpose

To maintain an effective Reception Service and Enquiry Counter at relevant Police Station(s). To deal with general enquiries from the public, made personally by telephone or Email. To maintain secure control of entry to and exit from the building.

You will be required to demonstrate in your application the minimum requirement for the role:

1. NVQ level 3 or equivalent qualification in Business Administration/Customer Care and/or an equivalent amount of proven experience of dealing with members or the public/other agencies that incorporates communication via the telephone and face to face.

2. The use of information technology to an intermediate level that includes inputting/typing skills and working knowledge of Microsoft Office applications.

3. Clerical/administrative experience to include the recording and cross-referencing of information and thereafter following Force Procedures.

4. The applicant must hold a Current Driving Licence and must be able to travel force wide as this post is peripatetic

Example shift pattern:

1	Mon	Rest Day
2	Tue	Rest Day
3	Wed	1100-2000 (8:15)
4	Thu	1100-2000 (8:15)
5	Fri	0800-1800 (9:15)
6	Sat	0800-1700 (8:15)
7	Sun	Rest Day
8	Mon	1200-2000 (7:15)
9	Tue	1100-2000 (8:15)
10	Wed	0800-1800 (9:15)
11	Thu	0800-1800 (9:15)
12	Fri	Rest Day
13	Sat	Rest Day
14	Sun	Rest Day
15	Mon	0800-1800 (9:15)
16	Tue	0800-1700 (8:15)
17	Wed	Rest Day
18	Thu	Rest Day
19	Fri	1100-2000 (8:15)
20	Sat	1100-2000 (8:15)
21	Sun	0900-1900 (9:00)

Please familiarise yourself with the Post Profile and the Recruitment Guide before you apply as this has information to help you with your application.

Apply

Front Counter Station Assistant (Wrexham City)