Do you have what it takes to be at the front-line of policing and help Gloucestershire Constabulary deliver our mission to keep people safe from harm? Do you share our values of integrity, impartiality and transparency? Can you be dedicated to work in the publics interest, engaging and listening to their needs and concerns?
We are looking for individuals with exceptional communication skills and a passion for public service to become Force Control Room (FCR) Call Handlers within Gloucestershire Constabulary.
About the role
As a Call Handler, you will be part of an inclusive team of professionals delivering an excellent service to the public.
You will work in an environment which changes from minute-to-minute. No two days will be the same as you ensure that the public feel valued; helping to build confidence in the police service. You will be dealing with emergency and non-emergency contact via a variety of channels.
Often callers can be distressed and in a time critical situation. You will need to take control, gain relevant information and make dynamic decisions whilst being empathetic, compassionate and supportive.
Successful candidates will be working a full time shift pattern. All shift patterns will be working 24/7 and includes bank holidays and weekends.
