Do you have what it takes to be at the front-line of policing and help Gloucestershire Constabulary deliver our mission to keep people safe from harm? Do you share our values of integrity, impartiality and transparency? Can you be dedicated to work in the publics interest, engaging and listening to their needs and concerns?
We are looking for individuals with exceptional communication skills and a passion for public service to become Force Control Room (FCR) Call Handlers within Gloucestershire Constabulary.
About the role
As a Call Handler, you will be part of an inclusive team of professionals delivering an excellent service to the public.
You will work in an environment which changes from minute-to-minute. No two days will be the same as you ensure that the public feel valued; helping to build confidence in the police service. You will be dealing with emergency and non-emergency contact via a variety of channels.
Often callers can be distressed and in a time critical situation. You will need to take control, gain relevant information and make dynamic decisions whilst being empathetic, compassionate and supportive.
Successful candidates will be working a full time shift pattern. All shift patterns will be working 24/7 and includes bank holidays and weekends.
Pay
Full-time FCR Call Handlers receive an average 34.32% shift allowance on top of their basic full time salary of £27,204 - £29,859. Shift allowance commences after the completion of the initial training course when the successful applicants start working the 24/7 shift pattern.
Approximate salary totals for each shift pattern have been included below for reference:
37 hours per week
Total salary = £27,204 - £29,859
Total salary with shift allowance approximately (34.32%) = £36,540 - £40,106
Benefits
As you'd expect from one of the largest employers in the county, you'll enjoy an excellent benefits package. Located at our HQ, which is just off Junction 12 of the M5, you'll have access to an on-site gym and sports facilities, a comprehensive well-being package and receive recognition of excellence through our internal awards programme.
