Estates Services and Admin Assistant
Estates and Business Services
Location: Wakefield HQ
Salary: £25,242.00 - £26,703.00 per annum
Contract: Permanent
Number of posts: 2 x Full time post
An opportunity has arisen to work as part of the helpdesk team within the Estates Department. You will be the first port of call for all of the Force's reactive repair requests as well as organising and arranging planned maintenance visits so that expected service levels are met and that accurate records are maintained on appropriate systems and databases.
Role responsibilities:
- You will ensure the requests are logged, processed and monitored in accordance with agreed policies, procedures and processes and raise and problem solve invoices and work orders.
- You will be expected to liaise with Force Contractors, Estates Facilities Officers, Maintenance Officer and the external Estates helpdesk to ensure reactive repair performance meets Key Performance Indicators and Service Level Agreements.
- The role will also provide an array of effective administration services to all sections and staff in the Estates Department.
Please refer to the role profile before completing and provide evidence in support of your application focusing on how you meet the requirements of the post from your experience.
Essential Criteria:
- Good working knowledge of and ability to operate a range of computer databases, packages and systems
- Experience of working in office environment
- Good attention to detail
- Ability to use Microsoft Packages such as Word and Excel
- Ability to travel around Force area for business purposes
Benefits of working for us:
- Generous annual leave entitlement
- Access to the Employee Assistance Service (EAS), offering 24/7 support, helplines, and wellbeing resources.
- Option to participate in the Cycle to Work scheme.
- Access to the ‘Blue Light’ discount scheme, offering thousands of online and high street discounts.
- Company Pension
Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last five years. Therefore, where this applies, applicants may be refused on the grounds that it was not possible to vet them to the appropriate standard.
The 2024 version of the Competency Values Framework applies to this process. Please disregard the old link to the 2016 version which is contained in the role profile.
The application process will close at 23:55 hours on the 4th October 2026
