An exciting opportunity has arisen in the central ticket officer to join the team as a Driver Offender Re Training Scheme Co Ordinator.
What You'll Do:
- Support the Office Manager in the smooth operation and management of our driver training services.
- Represent the Force at national user groups and meetings, sharing best practice and driving innovation.
- Lead the recruitment and development of trainers, ensuring our courses meet licensing standards and exceed annual review expectations.
- Champion service delivery by collaborating with stakeholders and course providers to resolve issues, enhance procedures, and maintain high performance.
- Investigate complaints and ensure effective resolution or escalation, always adhering to Force procedures.
- Conduct course delivery assessments and Thematic Reviews, ensuring compliance with Service Delivery, Diversity & Inclusion, Safeguarding, and Data Security requirements.
- Act as the go-to expert for all aspects of the National Driver Offender Retraining Schemes (NDORS), offering guidance to colleagues and the public.
- Monitor course tutors for compliance, providing constructive feedback and implementing action plans where needed.
- Manage day-to-day operations including diary management, tutor allocation, and course scheduling to maximise efficiency and meet demand.
- Administer and train users on the Course Online Booking System, delivering initial and refresher training to maintain system proficiency.
What We're Looking For:
- Proactive problem-solver with a passion for continuous improvement.
- Strong communicator able to build effective partnerships and deliver clear feedback.
- Organised multitasker who thrives in a fast-paced environment.
- Confident leader with experience in training, assessment, and compliance.
If you are an internal member of staff, please ensure a Line Manager Endorsement form is completed and attached to your application.
