Dispatch Operator - Force Contact, Crime and Operations Branch

Can you handle it?

Policing is not simply a job for police officers. It actually requires a large multi-disciplined team, working together and making best use of the skills and resources available.

Our offer

The Contact Management Team at Greater Manchester Police respond to 2 million calls for help annually. As a part of our team you will demonstrate compassion, resilience, respect, problem solving and teamwork.

As a Dispatch Operator you will work as part of a team to deploy officers to incidents, manage the incident summary queue with district supervision, monitor and manage the radio and provide ongoing backup and support to officers to ensure that they have all the relevant information when attending an incident.

You will monitor the welfare of all officers by responding to radio transmissions and carrying out periodic checks on officers dispatched to incidents together with carrying out incident background checks using PNC and other GMP resources. You will be responsible for informing operational officers of the findings and any bail terms as well as providing a high level of customer service.

To find out more about the role and recruitment process, you are invited to join a webinar where you will have the opportunity to ask any questions you may have prior to submitting your application.

Date: Wednesday 26th August 2026, 19:00 – 20:00 

Please use the link below to join the session:

https://teams.microsoft.com/meet/354905800860792?p=rnyPAJOA1ku4hMOhzY

Meeting ID: 354 905 800 860 792

Passcode: 32XT6vJ6

We are looking for flexible people who can work shifts. This will be rewarded with market beating enhancements to pay and generous annual leave entitlement.

In addition to making a difference to the people of Greater Manchester, you will receive extensive training giving you the knowledge you will need to effectively manage contact.

How do I apply?

Our aim is to recruit talented people with a diverse range of skills and experiences and welcome applications from all sections of the community.

Please answer the three questions within the application form.

These posts are based at Force Headquarters, Northampton Road, Manchester, M40 5BP.

These posts attract 20% shift allowance and 14.90% weekend enhancement which is not payable during the initial 8 week training period.

Starting salary will be £30,333 - £32,613 (per annum) for the first 8 weeks of training then increase to £40,786 - £43,851 (per annum) which includes 20% shift allowance and 14.90% weekend enhancement.

Successful candidates will be required to attend an 8‑week Dispatch training course, which runs Monday to Friday.

No annual leave will be permitted during this 8‑week period. Any candidates with pre‑arranged commitments during this time will need to be deferred to the next available course.

Our next Dispatch training course is scheduled to commence in January 2027.

To apply for this role you must have a good record of attendance, at least during the last two years.

Candidates successful at shortlisting will be invited to an assessment at Sedgley Park Training Centre, Sedgley Park Road, Prestwich, Manchester, M25 0JT - date to be confirmed.

We are committed to ensuring that the diverse make up of our workforce is reflective of the communities we serve. We encourage and welcome applications from all backgrounds and all of our communities, particularly from black, Asian and minority ethnic groups (BAME) who are currently under-represented. All applications are judged on merit.

The successful candidate has the opportunity to join GMP’s Sports and Social Club. For a nominal monthly sum, a wide range of activities are available such as indoor football, tennis, squash and badminton as well as an extensive gymnasium. There is also bar and restaurant facilities with function rooms that can be hired for private events.

Discounts are also available for cinema and theatre tickets.

Other benefits include Blue Light discounts from many high street retailers and a Credit Union which offers financial products exclusively to the Police Family.

Annual leave entitlement of 24 days + bank holidays, this increases to 29 days + bank holidays at 5 years’ service and 32 days + bank holidays at 10 years’ service.

A local Government Pension Scheme.

Shift work and work life balance.

Wellness programmes.

Cycle to work scheme.

Car lease scheme.

Most locations have free parking available.