Disclosure and Barring Service Operator
Location: Strategic Headquarters (Police & Fire), Eastleigh (Hybrid working – currently 50% office/50% home – equipment provided).
Salary: Scale 3/4: £25,252 - £29,859 per annum
Hours: 37 hours per week
Contract: Permanent
Closing date: Friday 7th August 2026 @ 23:55 hrs
Provisional Interview dates: 25th and 26th August 2026
About The Role
The role will initially be office-based whilst training (Eastleigh), following this, there will be an opportunity for home working (50%)
We are looking for someone to join our team and will be responsible for processing Enhanced Disclosure Applications for the National Disclosure & Barring Service (DBS), in accordance with the National Quality Assurance Framework and NPCC Guidelines.
Responsibilities will include (although not be limited to) the following:
- To create new entries, update, search and amend data on the Disclosure Management System for applications received, ensuring that they meet the highest standards of data integrity and accuracy.
- Follow the National Quality Assurance Framework in order to process enhanced Disclosure & Barring Service Applications, recording all decisions on the Disclosure Management System.
- Manage own workload and tasks in a prompt, efficient and proactive manner, ensuring completion within service level agreements (SLA’s).
- Report to the Senior Operator or Disclosure & Barring Unit Supervisor with any identified special issues discovered during interrogation of the Police National Computer (PNC) and Local Force Systems (RMS) with proposed solutions as appropriate.
- Initiate enquiries with Local Police Disclosure Units, other Police Forces and Home Office Departments where necessary.
- Seek ways to improve the efficiency of personal and team working practices and policies, and where appropriate make suggestions for changes.
If you like the sound of this exciting and rewarding opportunity, please see the full role profile attached – DBSU Operator
Please note that if your application for this role has been unsuccessful within the last three months, you are not eligible to reapply at this time.
Benefits of working for Hampshire & Isle of Wight Constabulary
In addition to the competitive salary and highly rewarding career, our benefits include, but are not limited to;
- Competitive pension scheme;
- Generous annual leave allowance;
- Retail, food, and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card;
- Excellent wellbeing support;
- Gym facilities at a number of our buildings; and
- Fantastic career progression including development and secondment opportunities
Essential Qualifications
Educated to QCF Level 2 (3 passes including English) OR work experience deemed to have brought the postholder to a comparable level.
Essential Experience
At least two years working in a busy office environment involving:
- The use of computers for data entry & analysis with proven high accuracy levels.
- Good knowledge of Microsoft Applications, including Excel and Word.
- Accustomed to a high volume of work and meeting deadlines.
Application and Interview
If you’ve never completed a competency-based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence. This candidate guidance for completing an application form will assist you.
Competencies
We are Emotionally Aware - Level 1
We Take Ownership - Level 1
We Analyse Critically - Level 1
We are innovative and Open minded – Level 1
You should also be aware of the values of Courage, Respect and Empathy, and Public Service.
We recommend that you write your answers in MS Word before copying them into your application, to avoid the system timing out and you losing your progress. Our recruitment system uses a word count for your answer to each competency, but please do not use MS Word as a word count guide – the system will tell you how many words you have typed for each answer.
Contact details for an informal discussion:
Please contact Lisa Rowett at lisa.rowett@hampshire.police.uk or the Recruitment Team at police.recruitment@hampshire.police.uk or call 023 8045 1611.
