About the Role

We are seeking a Delegate Welfare Advisor to support and promote the wellbeing, safety, and inclusion of delegates participating in Learning & Development programmes. Acting as a trusted and confidential point of contact, you will help create a positive, inclusive, and psychologically safe learning environment where delegates feel supported and able to fully engage in their development.

What You’ll Be Doing

Providing proactive welfare, wellbeing, and safeguarding support before, during, and after learning activities.
Acting as the primary contact for delegate welfare concerns, responding sensitively and appropriately to issues, incidents, and disclosures.
Supporting delegates with reasonable adjustments, accessibility requirements, and personal circumstances to ensure equal participation.
Assessing and escalating welfare risks, ensuring concerns are managed in line with safeguarding, health and safety, and wellbeing policies.
Delivering wellbeing-focused presentations and guidance to raise awareness of available support services.
Working closely with HR, Health & Wellbeing teams, line managers, and supervisors to deliver a coordinated approach to delegate welfare.
Capturing feedback and identifying trends to help improve welfare practices, guidance, and support services.

Why This Role Matters

This role plays a vital part in ensuring delegates have a positive and supportive learning experience. By championing wellbeing, equality, diversity, and inclusion, you will help create an environment where individuals feel safe, valued, and able to perform at their best. Your work will directly contribute to safeguarding delegates, promoting psychological safety, and embedding a culture of care across Learning & Development activities.

What We’re Looking For

We are looking for someone who:

Has experience supporting wellbeing, welfare, safeguarding, or related people-focused services.
Can respond professionally and compassionately to sensitive situations and welfare concerns.
Builds trusted relationships and communicates effectively with a wide range of stakeholders.
Has a strong understanding of equality, diversity, inclusion, and accessibility principles.
Can assess risk, maintain accurate records, and work confidently within policies and procedures.
Is collaborative, proactive, and committed to delivering an excellent service.
Demonstrates the Force Values of being Courageous, Open, Fair and Inclusive, while working in line with the Code of Ethics.

If you are passionate about supporting others and creating safe, inclusive learning environments, we would love to hear from you. Please review the full job description and person specification for further details and to determine how your skills and experience match this opportunity.

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