Owing to the nature of the role, candidates will need to have reached the age of 18 by the start date.
The commencing salary will be Scale D £31,012 to £34,039 per annum inclusive of a 14% shift allowance PLUS the potential to earn up to £2,500 weekend working allowance, which is claimable once you have completed your classroom-based training and are working your shift pattern.
Acting as the front line of policing as one of our Contact Officers at Bournemouth HQ you will be responsible for receiving non-emergency and emergency calls, and online contact from members of the public. Your role will be ensuring the most appropriate help and support is established, handling every call with empathy, whilst remaining calm when dealing with potentially sensitive and upsetting calls.
The focus of the Dorset Contact Management (DCM) is on making every contact count by ‘getting it right first time’ and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of service calls at the first point of contact within a 24 hour capability.
Prior to your Contact Officer training course (which you will be advised of once you have started in the role) you will be working as a triage operator to familiarise yourself with Contact Centre and the types of enquiries. The duration of your time on triage will vary depending when the next training course is due to start. Your salary and shift allowance will remain as above.
You will act as the first point of contact for members of the public using the 101 and 999 service, utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public.
Please note: Courses are scheduled to be held on the following dates and the course you will attend will be confirmed once in force. No annual leave will be granted during the training course dates.
- Sept 2026: 12th Sept to 4th Dec
- Jan 2027: 4th Jan to 12th March
- April 2027: 5th April to 11th June
- July 2027: 5th July to 10th September
- October 2027: 4th October to 10th December
Any leave booked prior to joining the force will be honoured, unless it falls within a training period. Whilst this role is based at Bournemouth, you may be required to travel to the Winfrith site for training.
Recruitment Timeline
You may wish to make a note of some key stages which sets out your journey to the Dorset Police family.
- Eligibility to apply via our e-recruitment portal.
- Situational Judgement Test - You will have 7 days to complete once you have completed your eligibility.
- Virtual Assessment Centre - You will have 7 days to complete once you have passed the SJT.
- Final Interview and telephone assessment. You will receive a link to book an interview if you have passed the SJT and Virtual Assessment Centre.
This interview will be based on Competency Values Framework (CVF) Level 1.
Career & learning | College of Policing
Please note candidates can only register once per campaign, so if you have any difficulties with undertaking the assessments please contact: alliance-policestaffrecruitment@Dorset.PNN.Police.uk
Please see a link below to our Dorset Contact Management page where you will find links to videos on An Introduction to Contact Centres, Contact Centre Recruitment, and the Contact Centre Training.
Dorset Police Contact Management - Working in Partnership
If you are interested in both roles within Dorset Contact Management. Please only register for one, as you can confirm which role you would like to be progressed for if successful at interview.
