Customer Service Officer - Fixed Term Contract
Location: Northallerton
Contract: 6-month Fixed Term Contract
Hours: Full Time - shift work: 3 x 8-5, 3 x 12-8 and then 3 rest days - 9 week rotation pattern
Salary: Scale 4, £27,204 - £29,859 + 13.5% shift and 44.9 weekend working allowance
Closing Date: 9am, 28th August 2026
Role Profile – Customer Service Officer.pdf
The Opportunity
North Yorkshire Police are excited to announce we have a current position for a Customer Service Officer to join our dedicated Team.
This role will put you at the heart of local policing assisting members of the public, police officers, and police staff with a wide range of services. This is a demanding and challenging role, but it is an exceptionally varied, interesting, and rewarding opportunity to support your local community. Full training will be given.
Key Responsibilities:
- Taking incident reports from victims of crime.
- Providing advice and support to members of the public on a variety of enquiries.
- Being the first point of contact for all visitors to the police station.
- Completing court-ordered registrations and managing bail appointments.
- Handling surrendered firearms and weapons.
- Processing seized vehicle releases.
- Undertaking a wide range of administrative duties including handling cash and sensitive material, processing alarm applications, taking station calls, responding to digital live chats and processing online reports of crime.
What We’re Looking For
- Good communication skills.
- Previous experience of using Microsoft Office packages such as Excel, Word, and Outlook.
- Good attention to detail
- The ability to maintain accurate records.
- Experience of working in a customer service environment is desirable, however we do provide training and development on these skills.
Why Join Us?
Working for the emergency services is both meaningful and impactful. At North Yorkshire Police & North Yorkshire Fire & Rescue Service, we’re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our websites to learn more about our organisation.
We’re also proud to provide a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth:
- Local Government Pension Scheme – secure and competitive retirement planning
- Salary Sacrifice Car Scheme – access to affordable vehicle leasing options
- Generous Annual Leave – 24 days rising to 30 with length of service, plus bank holidays
- Health Cash Plan
- Blue Light Discount – enjoy savings at major retailers and services
- Access to Trade Union Membership – opportunity to join UNISON
- Inclusion & Diversity Networks – connect with colleagues and contribute to a culture of belonging
- Health & Wellbeing Services – access to resources that support your physical and mental health
To be considered for this role, applicants must meet the following requirements:
- You must have the right to work in the UK, with no restrictions on your employment
- Hold a full UK manual driving licence
- Internal applicants must have successfully completed their probation period
- Meet residency requirements for vetting:
o RV Level Vetting – minimum 3 years UK residency
Your Application
North Yorkshire Police and North Yorkshire Fire & Rescue Service are equal opportunity employers. Both organisations are committed to creating an inclusive and supportive working environment. If you require any reasonable adjustments during the recruitment process or within your role, please declare this within your online application. A member of our team will contact you prior to your interview to ensure appropriate support is in place.
While AI can support you with structure, spelling and grammar, your application must still reflect your own genuine skills, experience and achievements, as our selection process checks for authenticity. It’s acceptable to use AI to help with clarity, research, interview preparation and structuring your real‑life examples, provided the information is accurate; however, it must not be used to exaggerate your abilities or generate false or AI‑written responses.
Safer Recruitment
North Yorkshire Police and North Yorkshire Fire & Rescue Service are committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre-employment clearances before commencing employment, including satisfactory Vetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential.
Ready to Apply?
As part of our selection process, we’ll assess your skills and experience against the requirements of the role. We therefore encourage you to take your time to tailor your application, ensuring your responses align with the job advert and role profile.
Interviews are scheduled to take place: 9/10/11 September 2026
We look forward to receiving your online application.
