We have three exciting opportunities to join us as a Case Officer within our Criminal Justice department. If you are looking for a career that will provide support to investigators helping them bring offenders to justice, then we would like to hear from you.
Working collaboratively with investigators and partners, the team will drive up quality and timeliness of investigations to improve outcomes at court. The victim is at the centre of what we do, and we aim to provide the highest possible service to the victims of the cases we process. Every person that works for us, is in some way supporting and serving the community we represent.
Our team are the experts in Case Progression, helping the force provide an outstanding Criminal Justice service. We ensure case files are progressed efficiently with quality as our prime focus. You will take ownership for case files from pre-charge to conclusion through the Criminal Justice process. Providing support and guidance to officers to ensure a quality file, including managing multi-media and liaison with the Crown Prosecution Service.
In this role your main responsibilities will be:
- Coordination and administration of cases to ensure quality and compliance using specialist knowledge of legislation and national guidelines, including timescales and court processes.
- Working autonomously to research, update and ensure accuracy of data and information in a range of computer systems.
- Working collaboratively with the Officer In Case to maintain responsibility and ownership for the quality assurance and compliance of case files.
- To provide a single point of contact for regular liaison between internal and external stakeholders, to ensure the accurate completion and submission of case files, undertaking any necessary enquiries, responding to queries, and meeting key deadlines/timescales.
- Managing and handling of multi-media material and evidence, to ensure continuity and to include preparation and redaction for disclosure in accordance with the relevant guidance and legislative requirements.
- Responsibility for the redaction of all digital and paper materials and evidence in accordance with the relevant guidance and legislative requirements.
- To be a subject matter expert on case file preparation and prosecutions and provide advice, guidance and quality assurance to new members of the Criminal Justice team and operational officers and supervisors.
- Provide a response on behalf of the constabulary to CC Bail applications, and bail variations in a timely manner.
- Maintain the quality assurance and compliance of case files, taking ownership of the administration throughout the criminal justice process, including submission of files to the Crown Prosecution Service.
Skills, experience and qualifications required:
- Have excellent IT skills including the ability to use and update a wide range of computer systems.
- Be able to confidently communicate at all levels, both orally and in writing to build relationships with colleagues.
- Have the ability to work on your own initiative and prioritise workloads to meet deadlines.
- Experience of providing advice and guidance to colleagues and other departments.
- Proven attention to detail.
What we can offer you:
A package of financial, lifestyle and health benefits to support whatever stage of life you're in, including:
- Continuous professional development
- Local Government Pension Scheme
- Employee Assistance scheme offering help through counselling services, legal advice, fitness advice, personal coaching and health assessment
- Staff discount scheme for savings on shopping, days out, sporting events, holidays
- In our Headquarters in Portishead, you’ll have access to a 24 hour gym, on-site Costa Coffee shop and beautiful grounds.
Additional Information:
We have 2 x Permanent posts and 1 x maternity cover post available.
These positions are shift roles working a range of patterns across a 24/7 operation including nights. All relevant shift allowances and enhancements will be paid as appropriate.
The successful candidates for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises at either of the following locations across the force area: Bridgwater Police Centre, TA6 4RR; Patchway Police Centre, BS34 6PY; Keynsham, Police Centre, BS31 1SX; Portishead, Police Headquarters, Valley Road, Portishead, BS20 8QJ; Bridewell Police Station, Bristol, BS1 2AA.
Shortlisting will take place week commencing 25th May 2026. Applicants successful at shortlisting will be invited to attend an in person interview. Dates to be confirmed.
To be eligible to apply for this role you must have a 3 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 3 years.
The application window may close early if we feel we have enough successful applications submitted. We encourage you to submit your application as soon as possible to avoid disappointment. We look forward to receiving your application. For more information regarding the role please see attached job description.
