Control Room Apprentice
At North Wales Police we have a great opportunity for an Apprentice in our Control Room to provide general administration and support.
You will obtain a solid grounding in customer service within North Wales Police and work towards the completion of a NVQ level 2 in Customer Service. The training programme will include general administration within the designated business area within North Wales Police.
This Control Room Apprentice opportunity will provide you with:
- To provide a quality customer service to all members of the public.
- To answer calls received at a centralised switchboard and by use of prescriptive questioning, filter calls and direct callers to the relevant department or person promptly and effectively. Where suitable, advise and resolve at first point of contact.
- To operate the switchboard fault reporting system in accordance with procedure and notify supervisor if any action is necessary.
- To support the Control Room Operations as and when required e.g. Major Incident situations.
- To receive and transmit data and message/data e.g. email and utilise Force Systems to resolve queries.
- Work closely with other team members to support various functions and contribute to team objectives.
The experience you’ll bring to the Control Room Apprentice role;
- IT skills and an understanding of Microsoft Office or similar IT packages
- Good communication skills
- The ability to work well in a team
- Self-motivated and flexible
- 4 GCSE’s at Grade C or above or equivalent level of qualification (to include Maths and English) for those awaiting their GCSE Results please provide predicted grades
Please note: If successful at interview you will be required to provide a reference. If you are a school leaver you will be required to provide your school as a reference. Please ensure you have contact details for someone at the school who can provide this reference during the school holiday period to avoid any delays.
Discovery Sessions are your chance to learn more before you apply
You are invited to register for our online discovery sessions where you will have the opportunity to learn about the role and application process.
Applications from individuals who already have an NVQ Level 2 (or higher) in Business Administration/Customer Service or a similar subject will not be accepted.
Please note there is no age limit on applications for this role and the Apprentice National Minimum Wage rate applies. You can find our more on National Minimum Wage and National Living Wage rates - GOV.UK.
Please familiarise yourself with the Post Profile and the Recruitment Guide before you apply as this has information to help you with your application.
