Join Wiltshire Police as a Contact Centre Operator in 2026
Are you a strong communicator with a calm and reassuring manner, looking to join a thriving Contact Centre environment? Would you like to join a team working in a fast paced, high-pressure environment, in a role which challenges but is extremely rewarding? Join Wiltshire Police as a Contact Centre Operative and be there for someone when they need it the most, making a real difference to your community!
About the Role:
We are exceptionally proud of our Crime and Communications Centre, which puts our communities at the heart of everything we do, 24 hours a day, 365 days a year. All 101 non-emergency and 999 emergency calls across Wiltshire and Swindon come into our control room – these relate to anything from road accidents, firearms incidents, and assaults to anti-social behaviour and missing people.
What Will I Be Doing?
After training, as a call handler you will be skilled at dealing with all emergency (999) and non-emergency (101) calls, and identifying risk, threat and vulnerability to help you prioritise the incident correctly. We have opportunities in Crime Recording and Incident Control, which are both highly skilled roles within the control room. You will be allocated a role during training based on your skills, experience, and preference. There are opportunities to become multi-skilled in both roles.
- As a Crime Recorder: You will take crime and incident reports (online and over the phone) and identify what opportunities there are for further investigation, recording these accurately and inline with national standards. You will also take 999 calls, logging, and prioritising these for Police Officer attendance.
- As an Incident Controller: You will take 999 calls and deal with live incidents over the radio, tasking Police Officers to attend and liaising with them at the scene.
What Do I Need:
Our Contact Centre Operators are the first point of contact for both emergency and non-emergency calls and online crime reports in Wiltshire. As one of the most demanding yet rewarding roles in modern policing, you will need:
- Clear and effective communication skills (written, verbal and listening) to reassure the public and liaise with Officers
- Be able to remain calm under pressure
- Have the resilience to deal with difficult situations whilst making important decisions under pressure
- Must be competent to use a computer and strong typing skills are essential.
- Level 2 or equivalent in English Language
- The ability to work a 24 hour shift system that covers 365 days per year
- The ability to multi-task and prioritise workload
Are You Eligible?
- You must be aged 18 or older.
- You must be a British citizen, an EC/EEA national, or a Commonwealth citizen or foreign national with no restrictions on your stay in the UK.
- You need a minimum of three years of continuous residential history in the UK to meet vetting requirements.
Additional Information:
Contact Centre Operators work 37 hours per week, on shift rota that covers 24 hours per day 365 days per year.
Salary and Allowances:
On appointment your salary for this role would be £37,551.45 (£28,020.00 basic salary plus £9,531.45 shift and weekend working allowance).
Your salary will increase to £41,192.02 (£30,738.00 basic salary plus £10,456.02 shift and weekend allowance) through Wiltshire Police Pay Increments.
Please note that the working hours for the first 7 weeks of training are 9am to 5pm. As such, these weeks are paid without any allowances.
Initial Training:
Joining us as a Contact Centre Operator here at Devizes HQ, you will embark on a 19 Week training and tutorship period to fully equip and support you through the start of your new career.
- Initial training between 08:00 and 17:00, Monday- Friday for a duration of 8 weeks. This training is classroom based. No Annual leave can be taken during this time.
- Following this you will benefit from tutorship to continue your development. These weeks will be aligned to core teams working a 24/7 shift pattern. This period of training will attract unsociable shift and weekend working allowances.
What we offer
• Excellent career development opportunities
• 25 days annual leave plus bank holidays, rising to 30 days
• Free Gym membership
• Physical and mental well-being support
• Generous Pension scheme
Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.
Ready to Make a Difference?
Click "Apply Now" and start your journey as a Contact Centre Operator for Wiltshire Police!
For any support with your application or additional information, contact us at:
Join us and play a vital role in keeping Wiltshire safe while developing your career in policing. Apply today!
