About us
At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’re just starting your career or looking to advance, Wiltshire Police offers a range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.
About our DDaT Services team
At Wiltshire Police, we're transforming policing through Digital, Data and Technology. We recognise that DDaT is no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower our workforce and deliver better public services. As we evolve from a traditional ICT function into a modern, user-centred DDaT organisation, we're embracing cloud technologies, automation, AI, data and digital innovation to create smarter, more connected and resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.
About the role
As Change & Release Manager, you will play a critical role in enabling the safe, efficient and reliable delivery of digital, data and technology change across Wiltshire Police. You will lead governance for technical change and release activity, ensuring innovation and service improvement are delivered at pace while protecting operational resilience. Working across multidisciplinary teams, suppliers and senior stakeholders, you will help shape a culture of safe change, continuous improvement and service excellence that supports the future of digital policing.
What you will be doing
- Lead end-to-end change and release management, ensuring changes to live DDaT services are safely assessed, authorised, scheduled and deployed.
- Act as the authority for technical change decisions, balancing service improvement, risk, value and operational stability.
- Chair and govern the Change Advisory Board (CAB), ensuring proportionate, risk-based decision making and effective oversight of change activity.
- Coordinate complex releases across technologies, services and suppliers, managing dependencies to protect service reliability and user experience.
- Oversee release readiness and go-live assurance, ensuring services are operationally ready, documented and supportable.
- Maintain accurate change and configuration records to support impact assessment, service management and operational resilience.
- Use performance data and service insight to improve change success rates, reduce risk and drive continual improvement.
- Collaborate with Service Owners, technical teams, Cyber Security and suppliers to deliver coordinated, secure and reliable change across the DDaT landscape.
About you and your experience
- Experience leading change and release management activities within complex Digital, Data and Technology environments.
- Strong understanding of governance, risk management and service assurance, with the ability to make informed decisions on technical change.
- Experience chairing or contributing to Change Advisory Boards and managing competing priorities across multiple stakeholders.
- The ability to balance innovation, pace and operational resilience to deliver successful outcomes.
- Strong stakeholder engagement and communication skills, with the confidence to influence at all levels.
- A proactive approach to continual improvement, using data and insight to enhance service quality, change effectiveness and user outcomes.
- A collaborative leadership style, capable of building trusted relationships across multidisciplinary teams, suppliers and partners.
Essential Professional Certifications
- ITIL 4 Foundation
- ITIL 4 Practitioner: Change Enablement
- ITIL 4 Practice Manager: Monitor, Support & Fulfil
What we offer
- Excellent career development opportunities
- Professional development and training
- 25 days annual leave plus bank holidays, rising to 30 days
- Hybrid working
- Flexi hours scheme
- Free On-Site Gym membership
- Physical and mental well-being support
- Generous Pension scheme
Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.
Depending on the number of applications received, we reserve the right to close this role early.
We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.
If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
