An exciting opportunity has arisen to join the Central Ticket Officer Admin Team on a temporary basis until 31/01/2027.
Within the role as Central Ticket Office Admin Clerk, you will act as the first point of contact to the public and internal/external stakeholders for all aspects of fixed penalty offences. Ensuring that the advice, and guidance provided is appropriate and in line with relevant legislation and force procedures.
Be responsible for dealing with the end-to-end processes relating to traffic fixed penalty notices including offence adjudication, case management and dealing with the public’s expectations. Acting as decision maker for fixed speed camera offences, representing the Force in Court when required.
Provide support to the delivery of the National Driver Offender Retraining Courses in the Cheshire Force area.
Search and interrogate numerous police systems, reviewing all available information to make an informed decision.
Manage bookings/payments over the phone for drivers in respect of the National Offender Driver Schemes (NDORS) courses delivered by the Force. Identifying caller needs and providing advice/guidance for a diverse range of scenarios.
You will need to have the ability to prioritise tasks with conflicting demands/deadlines and demonstrate flexibility and openness to change.
Experience of working in a public facing or customer service environment and using Microsoft packages including Word, Excel, Outlook and Edge is essential.
Ideally have experience in an administration role and working within procedural and must be able to work as part of a team.
This opportunity is temporary, therefore if you are an internal member of staff wishing to apply please ensure you complete a Line Manager Endorsement form and attach this to your application.
