As a GMP Call Handler you will be the first point of contact offering immediate emergency telephone support to the diverse communities of Greater Manchester.
The contact management team at Greater Manchester Police respond to 2 million calls for help annually. As a part of our team, you will demonstrate compassion, resilience, respect, problem solving, and teamwork.
You will be on the frontline, helping people and responding to some of the most difficult situations. This is a tough role but rewarding - your contribution will make a difference to the people and communities of Greater Manchester and will save lives.
You will be responsible for managing digital and telephone contact which will include emergency 999 calls. You will have the ability to remain calm, work well under pressure, and identify and record vital details quickly and accurately. You will have excellent communication skills, the willingness to continually develop your skills and knowledge and a clear victim centred focus.
We are looking for flexible people who can work shifts.
In addition to making a difference to the people of Greater Manchester, you will receive extensive training giving you the knowledge you will need to effectively manage contact.
To find out more about the role and recruitment process, you are invited to join a webinar where you will have the opportunity to ask any questions you may have prior to submitting your application.
Date: Wednesday 23rd September 2026, 18:00 – 19:00
Please use the link below to join the session:
https://teams.microsoft.com/meet/366453882474818?p=NWQpNXPdAED84NlmV1
Meeting ID: 366 453 882 474 818
Passcode: V4z2qm3F
How do I apply?
Our aim is to recruit talented people with a diverse range of skills and experiences, and we welcome applications from all sections of the community.
Please answer the three questions within the application form.
Candidates successful at shortlisting will be invited to an assessment at Sedgley Park Training Centre, Sedgley Park Road, Prestwich, Manchester, M25 0JT - date to be confirmed.
Posts are based at Force Headquarters, Northampton Road, Manchester, M40 5BP.
This role attracts 20% shift allowance and 14.74% weekend enhancement which is not payable during the initial 8-week training period. Starting salary will be £30,333 - £32,613 (per annum) for the first 8 weeks of training then increase to £40,870- £43,942 (per annum) which includes 20% shift allowance and 14.74% weekend enhancement.
Successful candidates will be required to attend an 8‑week training course which runs Monday to Friday, followed by mentoring on a 24/7 shift basis. No annual leave will be permitted during the initial 8‑week training period.
Candidates successful in this selection process will commence courses in 2027.
We are committed to ensuring that the diverse make up of our workforce is reflective of the communities we serve. We encourage and welcome applications from all backgrounds and all of our communities, particularly from Black, Asian and minority ethnic groups (BAME) who are currently under-represented. All applications are judged on merit.
The successful candidate has the opportunity to join GMP’s Sports and Social Club. For a nominal monthly sum, a wide range of activities are available such as indoor football, tennis, squash and badminton as well as an extensive gymnasium. There is also bar and restaurant facilities with function rooms that can be hired for private events.
Discounts are also available for cinema and theatre tickets.
Other benefits include Blue Light discounts from many high street retailers and a Credit Union which offers financial products exclusively to the Police Family.
A local Government Pension Scheme.
Annual leave entitlement of 24 days + bank holidays, this increases to 29 days + bank holidays at 5 years’ service and 32 days + bank holidays at 10 years’ service.
Shift work and work life balance.
Wellness programmes.
Cycle to work scheme.
Car lease scheme.
Most locations have free parking available.
