Closing date: 11th May 2026, 11:59pm
Salary: £32,613 - £37,020
Grade: 5
The Counter Terrorism Policing network stretches across the UK and has specialist officers and staff working in a range of fields to thwart terrorist planning and help bring offenders to justice.
Based at our modern offices near to Birmingham International Airport, the Counter Terrorism Policing West Midlands (CTPWM) Intelligence department is responsible for gathering and developing any intelligence that comes in to the unit.
As a Business Support Officer, you will work Monday to Friday, but an element of flexibility is necessary to meet business needs.
The role
Within this role, you will act as the liaison between Intelligence Managers, Senior Managers and other relevant partners to the department providing administrative support to ensure the efficient and effective operation of the CTPWM Intelligence Department.
You will create user accounts on specific intelligence systems, identifying and solving minor issues such as problems gaining account access, constructing and distributing briefing products, and provide administrative support to CT Operations.
You will construct and distribute products (e.g. Force Executive weekly briefing) to relevant stakeholders and provide reassurance/validity checks to assist with critical operational planning.
Responsibilities
- Creating additional service requests for multiple systems and all SyOps declaration signing.
- Remaining conversant with policy, procedures and processes. Assisting in the development and implementation of any identified changes within the department.
- Providing administrative support to the creation and management of Operations. This requires the setting up of Operations for intelligence on systems.
- Managing the Trigger review process, a timely and multi department tasking, meeting tight deadlines to feed regional and national processes.
- Understanding the Cabinet Officer Security Policy Framework as well as an understanding of security policies in relation to secure environments.
- Assisting in the delivery of the annual Counter Terrorist Local Profiles by organising a considerable amount of personnel throughout the region.
- Running data checks for processes.
- Fulfilling the role of operational logistics/welfare officer for the operational room as and when required.
- Assisting the Deputy Head of Intelligence to manage the Intelligence Floor staff list by maintaining the staff list spreadsheet, recording arrivals, leavers and training needs.
- Demonstrating a high level of integrity and professionalism when handling sensitive intelligence.
- Supporting the management of departmental calendars and coordinating meetings and events.
Skills and competencies
Essential
- Experience of computers, including use of Windows based software.
- Ability to research and process information both under direction and acting on own initiative.
- Experience of presenting data in graphical and numerical format.
- Experience of effectively working within a team and own initiative.
- Experience of working in a high-pressured environment managing a number of tasks from a diverse portfolio.
- Proven report writing skills.
- Effective communication skills and an ability to communicate effectively with staff of all levels.
Desirable
- Administrative experience.
- Access and knowledge of West Midlands Police Intelligence IT systems.
- Experience of working in a Compliance and/or Audit setting.
Security Clearance
This post requires British nationality (some dual nationalities may be ineligible) and a Developed Vetting clearance.
You will need to undergo additional security clearance checks, with the offer of employment being conditional on obtaining all of the necessary security clearances.
There are limitations on travelling to a small number of countries once in post.
Diversity & Inclusion
We maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities, whilst protecting them from harm.
Counter Terrorism Policing is always working to build upon our diverse workforce to reflect the country we serve. An inclusive culture enables us to do things differently, working in ways that meet individuals’ needs, flexing working patterns to ensure work-life balance is healthy so that we deliver the best for the organisation.
We are a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a Disability Confident Interview Scheme - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.
It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example, in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.
Advertisement Closing Date
We reserve the right to close this advertisement early if the maximum volume of applications has been reached. Candidates with unsubmitted applications will not be informed prior to the advert closing.
Please do not attach a CV/covering letter as these will not be used during the application process.
