The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions by processing and issuing DBS checks for England, Wales, the Channel Islands and the Isle of Man. DBS also prevents unsuitable people from working with children and/or vulnerable adults through its barring function.
The role of Business Support Assistant is to provide an efficient and effective clerical and administrative support service to the DBS department.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- To conduct searches on various Police systems and databases and analyse information in order to identify records held in relation to the DBS applicant.
- To prepare basic written correspondence as required, e.g. letters, reports and email responses.
- To carry out routine record keeping, filing and data entry to ensure relevant and accurate records are maintained. To ensure files and correspondence are recorded in accordance with Management of Police Information (MOPI) and Data Protection principles.
- To provide general clerical support including dealing with incoming and outcoming post and emails. To respond to enquiries from internal colleagues, DBS, other forces and external agencies in respect of the work of the DBS unit, either in person, by phone or via e-mail in a timely manner.
- To handle sensitive and confidential information in an appropriate manner, including the redaction of sensitive or confidential information from documentation where appropriate, to ensure compliance with the Data Protection Principles at all times.
- To remain attentive whilst processing a large amount of data to ensure accuracy and demonstrate a strong commitment to delivering a high-quality service in order to properly safeguard vulnerable groups.
- To strive to achieve the Unit’s Service Level Agreements by managing and prioritising own workload to ensure all performance targets and business objectives are met.
To carry out any other duties which are consistent with the nature, responsibilities and grading of the post.
Essential Requirements
- Ability to complete research, assess and evaluate data
- Ability to collate and present findings in a structured report demonstrating high levels of accuracy and attention to detail
- Ability to demonstrate decision making skills and the ability to make accurate choices
- Experience of communicating with a range of individuals/organisations to obtain information either by telephone, in writing or face to face.
- Computer literate and ability to use a wide range of computer packages simultaneously
- Demonstrate high levels of integrity and confidentiality
- Ability to work with minimal supervision and organise and prioritise own work
Ability to work under pressure and meet targets / deadlines / service level agreements / key performance indicators.
Contact: For further information regarding this role, please email, Lewis Hall on lewis.hall@westmidlands.police.uk
Hours of Work and Flexibility:-This is a full-time position working between core hours of 08:00 to 16:00, Monday to Friday. The role is hybrid working with 60% of working days on-site.
Vetting: Successful applicants will be required to pass Recruitment Vetting and Security Clearance scrutiny prior to commencing their role, this will include a full background and financial disclosure as part of the vetting process.
Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test.
Interviews: Interviews will take place week commencing 27th July 2026.
Benefit Statement:
By choosing to join West Midlands Police you will receive an enhanced benefits package including:
Fair remuneration with progression opportunities and access to a very competitive pension scheme.
Enhanced annual leave in addition to public holiday entitlements.
Discounts across travel, parking, daily costs of living and leisure activities.
A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs
Comprehensive benefits including pension, Blue Light Card, and employee assistance programme.
Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.
West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.
It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.
"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"
