Job Title: Business Design Manager – Integrated Design & Delivery
Salary: The starting salary is £62,310, which includes allowances totalling £3,009.
This is broken down as £59,301 basic salary, which will increase annually until you reach the top of the scale £72,254, plus a location allowance of £2,009 and a non-pensionable allowance of £1,000.
Location: Your base will be New Scotland Yard, but we offer blended, flexible working across London. You’ll work wherever you can deliver best – including Met sites, partner locations and from home, when appropriate.
Redesign how the Met works. Shape the future of policing.
London does not stand still and neither do we. The Met is on a bold journey of transformation, and we’re looking for strategic, creative thinkers to help shape what policing looks like in the 21st century.
As a Business Design Manager within our Integrated Design & Delivery (IDD) function, you will own and lead the design of how services and functions operate across the Met. From target operating models to the practical detail that lets change take root, your work will improve outcomes, efficiency and value in the UK’s largest police service.
We design the building blocks of how the Met works. You will develop and evolve operating models, service blueprints, capabilities and governance so people, process, information, technology and estates align with strategic goals. You will bring clarity in complex environments, test options rigorously using evidence and analysis, and influence senior decisions so change is coherent and sustainable – taking designs from concept through to handover into delivery.
What you will be doing
As a Business Design Manager you will lead a high-performing team of design analysts to deliver the priorities of our New Met for London plan through the creation, review and assurance of operating models. This spans human-centred service design, operating model development, options appraisal, process improvement and organisational capability design.
This is both a leadership and a practitioner role. You will personally lead the most complex and high-profile design challenges while building the capability of the broader Business Design team and maintaining quality and coherence across the wider design portfolio.
No two days are the same and your work will directly impact the frontline and the communities of London. You could be leading a fundamental redesign of a major operational function, developing a cross-portfolio customer journey than spans multiple programmes, or working alongside Digital & Innovation colleagues to ensure technology investment is grounded in sound operating model design.
Key responsibilities
- Lead and manage a team of business design analysts, actively building capability through coaching, structured development and knowledge-sharing
- Personally lead and deliver the most complex and high-profile design work – including operating model design, service blueprinting, options appraisal and capability mapping – across a pipeline of strategic projects and shorter diagnostic pieces
- Own design quality across the team, setting standards and ensuring outputs are evidence-based, human-centred and aligned to strategy
- Provide expert design leadership across the portfolio – working directly on complex design challenges, guiding programmes and project teams, and ensuring coherence and integrity through the transition from design to delivery
- Lead assurance of programme and project designs through the Organisational Design Authority
- Develop and maintain design standards, guidance and frameworks for use across IDD and the wider portfolio
- Work closely with Digital & Innovation to ensure operating model designs are integrated with technology-enabled ways of working
- Design and deliver training and guidance to build design capability across IDD and programmes
- Enable integration and coherence across programmes and functions, contributing to cross-portfolio products such as end-to-end customer journeys and capability frameworks
How we work
We don't believe in a one-size-fits-all approach. We use a range of business design tools and techniques appropriate to the context, including capability mapping, operating model design, service blueprinting, options appraisal and scenario testing.
We value clarity, evidence and pragmatism, and we tell compelling stories that move decisions to action.
Other organisations may call this role
- Operating Model Manager
- Target Operating Model Manager
- Operating Model Design Lead
- Business Architect
- Service Design Manager
- Business Analyst Manager
- Business Transformation Manager
- Business Strategy Analyst
- Business Optimisation Analyst
How to apply
To begin your career at the Met, please click the "apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.
Completed applications must be submitted by 23:55 on 23rd July 2026.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager.
Following application review, successful candidates will be invited to interview.
